Reviews and Problems with Asus X200CA - series with TouchScreen
Showing 1-10 of 55
Poor customer service
Lou G, Amazon
23 December 2014
Summary: There is no manual with this laptop. When I asked Asus about the missing manual a representative replied they do not provide a manual, as it is available as an e-manual. So that means I download the manual to my desktop, and read it while playing with the laptop to figure it out. I realize I should be computer literate after all these years, but if I have a problem, I'd like to try the manual first, then online help.
Horrible customer service. Pray you don't have problems.
Melanie M., Amazon
26 September 2014
Summary: ASUS has the single worst customer service and warranty program I have ever had to deal with. If you do buy their product, you'd better pray that you don't have any problems with it, because you won't get any help from ASUS. In the year that I had one of their laptops, mine broke down 5 times. Every time I sent it into their 'service' center, the part they replaced failed again within months, or even weeks.
Summary: Bought this to replace a dying 10.1" Acer used by a bedridden relative, because it has a bigger screen but supposedly weighs the same (2.6 pounds). Immediately felt heavier upon arrival. Put it on the scale and found it's actually 2 pounds 15 ounces (2.9375 pounds)! Weighed the Acer and found it's actually 2 pounds 3 ounces, 3 ounces less than advertised. The 12 ounce difference doesn't sound like much, but it makes a big difference to someone using it in bed. Bummer.
Summary: I charged this out of the box and it would not go past 75%. I talked with the tech services department (very friendly/helpful), but we were only able to bump the overall charge up to 85%. They recommended sending it back and getting another. The second one I received ended up having hard drive issues (clicking of death) within the week. This wasn't dropped, kicked, bumped or anything. I was shocked by how bad these two were after all of the good reviews it had online.
Summary: This laptop is terrible. I mainly bought this laptop for school work, listening to music, and saving some pictures. I've only had the laptop for 7 months and it is already incredibly slow, It freezes all the time, after a certain the mouse stops working so you are forced to use the touch screen which can be annoying because the laptop is so slow and has a tendency to freeze. The sound on the laptop also stops working after a certain amount of time.
Summary: This thing has too many problems to actually list, but in a summary: it's slow. As in 20 mins for a cold boot, or 60mins for a reboot type slow. Once it's running any little action is also a slow ordeal, i.e. opening a folder will take 2-3 mins. I've ran the initial batch of system and driver updates, but now I any attempt at further updates or changes results in it hanging, or maybe an error message if I let it run for 12-24 hours.
I like my old XP can not get the new 8.0 to work simply.
Marvin Kruesel, Amazon
25 June 2014
Summary: I have an XP and use it daily. I can not get the 8.0 to work for me . I am an 84 year old electrical professional engineer.The directions are not at all clear and I think you assume that I have had all the previous computers to learn on. I guess I would like to return this compuer and remain using my old XP because it still does the job that I am unable to do on the new one.
Summary: Product was delivered 01/06/2014 and 05/20/2015 it is dead and would not boot. it was used just a few times a week. Tried to go to Setup (F2 on power on) nothing. Attempted F9 for restore, nothing. I would not buy any ASUS products in the future. Can't return it for replacement or refund. Although I bought prime, I can't do a A-Z guarantee claim.. Waist of money. would not recommend.
Summary: Had to return because battery was not working. The computer while it was plugged in was a nice machine. wasted 3-4 hours setting it up then the support things to try then clearing all and shipping it back After a smooth return bought a new one and like it.