Summary: I bought this in 2012 and made the mistake of buying another one soon after. I have had to spend nearly USD 300 on one of them for first repairing the slot which takes in the charger and then having to replace the screen which I was advised by the ASUS service centre (in Dubai where I live) had gone phut....! Now I am advise that the solid state drive has to be replaced at a cost of USD 270!
Summary: I bought this in June of last year. I was pleased with it until I noticed splotches that look like coffee stains under the screen. They show up under light background and are multiplying. Additionally, I am noticing light spots on the screen as well...I am contacting the seller to see about replacing the notebook or getting my money back as the trend is alarming. This is very worrisome and buyer beware of a potentially very poor and defective product.
Summary: I owned one of these and just after a year the thing crapped out on me!!! Can't get the power to turn on! Useless and a wast of money!! If you research this laptop online you will find there are soooooooo many people this happened to!!! Will never buy from this company ever again!! They took my money and ran and didn't care!!
Asus zenbook is a beautiful useless and faulty product.
22 January 2014
Summary: The asus zenbook is a beautiful product to see.But it is a complete useless product. I own this laptop zenbook van 1100 euro now for the last 1.5 year. I still use my old HP8710W because it is just always broken, and i dont even want to fix it anymore. . After 3 months the entire laptop crashed. Took 6 weeks to repair, and no costs. Then the screen broke, because the cable of my ineaheadset came between the screen and the keyboard,repearcost 330 euro!.
Pros: looks good, fast when it works.
Cons: Breaks down 3 times a year, cost till now 660 euro
Summary: This machine has cost us quite a bit of time in troubleshooting nearly straight out of the box. To be fair, the laptop seemed to work ok in its first few hours. Then the problems started: 1) one of the USB ports stopped working. Apparently one of the Windows updates caused this to happen 2) the trackpad stops working intermittently, and the professional IT folks we've hired to fix it haven't been able to solve this problem.
Garbage thanks to the mousepad and a weird glitch it makes while watching video or playing games
5 January 2014
Summary: This is pure junk. You can't even write a single sentence without the mouse pad moving the cursor everywhere and sending you to different screens. I tried support and changing the sensitivity on the oversized mouse pad but nothing works. It is pure garbage that I'm looking to replace. My last ASUS purchase ever. Don't make the mistake of getting this computer no matter what the price. It is completely worthless.
Summary: I spent almost two hours on the phone with ASUS technical support. The Ineternet Explorer browser would not let me go to any websites or downloand any software from the Internet. I wanted to download Google Chrome but the IE browser would not let me - would block me from doing so. Very frustrating. Tech support didn't know how to fix it and told me I have to send it back. Very disappointing.
SSD died in 16 months, other quality probs. Pricey junk
19 November 2013
Summary: Same SSD problem reported by many others online, notorious quality issue.
Pros: Looked nice.
Cons: - Design flaws: power jack unstable even when new, became very loose. Micro HDMI socket never worked properly., - SSD died just outside warranty. No commercially available replacements, only salvaged spares at almost 50% cost of the laptop when new
Summary: ssd crashes. Bought this about 16 months ago and was instantly impressed with it. Some users had touch pad issue becaue they didnt apply the bios update. Its light, super fast and awesome.. until... my ssd drive crashed. after ouring over articles and phoning IT companies, it eventually dawned on me that asus use a PROPRIETORY /non-standard mSATA port, which means, well - out of all the lovely sizes and lfavours of mSata drives - NONE will work on any of the zenbooks.