Summary: Pros: My unit worked fine for the first 1 1/2 years and I was generally pleased with performance, battery life, etc. Cons: Started having video problems with screen lock-up after 1 1/2 years. The online technical advice from ASUS was slow and not helpful. Returned it to ASUS for repair estimate-told me the video chip on motherboard had failed and cost would be $500.
Summary: Buggy machine... I would give it NO STAR if possible. It is extremely slow. messes up many programs.... hangs up... does not update OS correctly or none at all. I am sorry I wasted my money ($500)... and I can't describe the frustration I had with this so called PC/laptop trying to use it. [...
A good laptop let down by terrible after sales service
31 May 2011
Summary: My experience with Asus after sales service was a nightmare. They were unhelpful, arrogant, and it seemed to me utterly interested in helping existing customers. I would strongly recommend that you think twice before buying from a company who has such a poor attitude.
Summary: There was a time when ASUS was known for high quality computer parts, an over-clocker's dream supplier. Those days are long gone... ASUS now makes low quality products wrapped in shiny packaging, and you're lucky if the product makes it past the 12-month mark in one piece. This is based on my experience in the past 2 years of buying several motherboards, external DVD burners/drives, LED monitors, netbook, and this ULV notebook "made" by ASUS.
Fraudulent misrepresentation - Worst Customer Service and Warranty is a falacy.
Rinaldo Cartaya "Rinaldo Cartaya III", Amazon
4 May 2011
Summary: There should be a disclaimer written all over their marketing material that says "BUY AT YOUR OWN RISK". I have had this laptop for 12 months. It was a joy to use for the first 5 months, the battery life was great, albeit the computer is slower than most, but I accepted that as a trade-off for longer time away from an outlet. Fast forward to about 7 months ago.
Summary: thought this was a very good machine when i fist bought it. motherboard had to be replaced after 7 months. now after 15 months the machine is dead. has a good warranty, but who can afford to rely on a laptop that has to be sent back to the manufacturer every 7-8 months for fixing? the plastic case is also very cheap and broke numerous times over the life of the computer. if you're looking for a disposable laptop, ASUS is the way to go.
Summary: I purchased this product in June, 2010. Three months later, September,2010, my screen blacked out and my laptop no longer worked. Since it was under warranty (because it's only been THREE months), I contacted ASUS and was given instructions to send my defective laptop to their "Authorized Signer Provider." After following ASUS's instructions to send in my laptop, I never received any confirmation that they received or was working on my laptop.
Summary: One of the prime selling factors to this product was the 1 year ASUS Accidental Damage Warranty advertised on the Amazon.com website. Buyer Beware! When I mailed off the registration card accordingly, it was returned to sender When I tried online registration,I was denied because my laptop was ineligible. False advertising. I tried to contact Amazon to correct this but to no avail. For shame, for shame.
Summary: to start out with, the screen had very poor resolution even when i had it at maximum quality. the monitor's color was too purple even when i calibrated it. then a couple of months after i bought it the monitor failed. when i called customer service to send it in for repair, they said it probably wont be covered. they told me they would have someone call me and tell me the price of repair. i could not believe it!
Summary: I purchased this product Nov 12th 2009 it was supposed to have a 2 yr the Accidental Damage Warranty. I went on line and did what could be done on line the day I received and openned the box and then it told me that I had to mail in info along with UPC and such which I did promplty. MONTHS later I got it back saying the address was no longer valid.