Summary: I have owned this laptop for 1 year where before that I purchased used on craigslist. I am not computer illterate here is my troubleshooting and conclusion: computer will freeze randomly seemingly with whatever was on the screen, sound will loop for whatever was coming out of computer. only way to restore is through a hard reset. speedfan states everything but the HD is consistently hot so I redo the thermal paste on both GPU and CPU.
Summary: At about 12 months the laptop started overheating and giving issues, the display started going then the motherboard died 2 days after warranty was over. ASUS refused to consider a RMA unless I pay the full price. Was a great laptop the first 3 months then just a headache. Best Buy geek squad told me they see this model coming back to the store all the time. Spend your money on another brand - this model is DOA.
Summary: I have a 16-month old G73JH that has been an endless source of frustration and headache - and this will be the last ASUS product I'll buy or recommend in this lifetime. Mind you, I love laptops. All told. I've been issued them from every place I work and have used a pile of different makes, models and designs throughout the past fifteen years. This is, bar none, far and away the worst of the lot.
Summary: I ordered a laptop g73jh-rbbx05, first laptop came and had dead pixels. Exchanged it for a different one. Having trouble returning the original. Got the new one before the old one got picked up. Here's the amazing part.. the new one won't load windows... amazing how amazon have terrible quality control.
Summary: We received this laptop near the beginning of April. By the beginning of September, it was no longer functional. The charger started developing issues almost immediately, because it is one of those badly-designed chargers that sticks out too far from the body of the laptop. Then, the non-skid pads came off the bottom. Then, the vent on the back broke. Today, I have received a replacement charger from Amazon, in the assumption that it would work with a new charger.
Summary: I bought this ASUS G73J excited about its two year GLOBAL warranty and for its great reviews. However, within the first year of buying the laptop, I have had to send it in 2 times for screen repair. I am not talking about bright-dots. I am talking about TOTAL screen misfunction. It is a tempting buy because of its specs, but PLEASE do not buy this computer.
Summary: I received this "gaming laptop" when in reality, gaming was the only thing it couldn't do right. It would always freeze during games and even with them on the lowest settings. It was a great computer for everything else, but games were horrible. To make all of this worse, Asus customer service is the worst I have ever come across. They are very shifty and try all that they can to not let you ship it back for repair/replacement.
Summary: I brought an ASUS g73 laptop less than a year ago. The laptop failed. I sent it to them for warranty repair and they sent it back with a whole new set of issues (missing screws, the keyboard was now defective, and the video was failing). I sent it back to them again, get it back and right out of the box again a new issue (no network card)! I sent it back to them yet again and they sent it back out to the wrong address!
Summary: At first I loved the laptop. For about a week. Then I installed a few programs and started to notice problems, especially with the video. As the problems became more prevalent I dug deeper. Forums all over the Internet started talking about "random vertical lines" and "black screens". Asus was blaming the ATI video drivers. ATI was blaming the Asus BIOS. The consumer was stuck in the middle.