Summary: The customer service with the company was stellar. The return was smooth, our credit was instant. The description stated this laptop had a back-lit keyboard. The was a must for us. Sadly the description was wrong; it did not have a back-lit keyboard so we returned it.
Summary: I regularly shop on Amazon.com because of the convenience, the reviews and the customer service. The experience was not a positive experience customer service wise. Initially based on the specs and the price I was really impressed. I confirmed the specs with the company prior to ordering so I was very disappointed to see that the laptop did not have the backlit keyboard that was initially listed in the specs on Amazon.com.