Summary: First off it was dead out of the box. Second when you call tech support, they tell you to remove (the nonremovable) battery. Know nothing about the product. This is ASUS not J&R [...] After it didn't work I unplugged the charger and went out. Got home and the bottom surface temp of the machine was 183 degrees (I have an infrared meter) Looked so promising as a stylish huge screen multimedia PC, but didn't come close.