Summary: This is my first review ever and I do not take lightly leaving a negative one, but while I like the features of the N56VM very much, before you purchase an ASUS laptop you should know just how bad their customer service is. My experience with the company has culminated in my being without the machine at the critical moment and having to spend an extra $400 to buy a hasty replacement, not to mention wasted hours on the phone and a lot of stress.
Summary: The DC jack on my ASUS Laptop failed 3 times within a year. Every time they put a note that 'system board replaced' (I guess dc jack board). I had many laptops over many years and never had DC jack failure. The promised to double the warranty if the registration card is mailed within 60 days but now they say not they didn't mean that and that was just adding accidental damage warranty. I don't know how may more repairs are stored for next year.
Summary: The overall is good, the screen and the sound are amazing. Everything is perfect except the quality problem with the touch pad. There is no feedback and response when I click the left corner of the touch pad. I have to return it ,and wait extra days to get the replacement. Dissatisfied !
same trackpad problem happens on the replacement !
29 September 2012
Summary: As the title. No response when clicking at the left corner of the touch pad. I hope this is just an individual case. Returned it for a replacement. I will update this review once I test the new one. The rest of the computer is wonderful. Update: The replacement came in and it has the EXACT SAME PROBLEM! Changed the review from 3 stars to 2. Do not indend to replace it again aftering reading other's comments.
No Back Lit Keyboard; Poor Audio and Video Playback
W. Nuckley "Tony Badger", Amazon
20 October 2012
Summary: To keep this short... 1) The computer has no back lit keyboard. When reading independent reviews of this product the back lit keyboard was a major feature and promoted heavily. 2) Video and Audio playback is poor. Often broken and stuttering.This is a considerable issue given that this laptop is promoted on it's ability to handle multimedia.