Summary: On examining the laptop the top left corner of the laptop was gaping. wide open about 2cm's there was also rattling. I was planning to put in a SSD and an additional 1TB storage drive in anyway. so opened it to have a look.
Pros: Its a fast machine, easy to upgrade. looks nice. feels solid. it has 2 internal drive caddy's 4 RAM slots, it looks and smells brand new even though its a refurbished model.
Cons: I gave 3 stars not because of the product itself, but for the human errors mentioned below.
Summary: easy to order. phone tech support very informative. shipping occurred on time. only surprise was the shipping box way too big yet the loose packing within it protected the mfg shipping box and contents from damage. great HW not too impressed with the OS the mfg pre-installed.