Summary: I know this is a long discontinued item, but I thought I'd write this report anyways. In part it's to commiserate with the others who have similar stories. In part it's to document Asus' terrible products. In part it's to vent spleen. I bought this computer (from Amazon) in Jan 2011 for my daughter to use in college. Anyone opting for this line of computer knows it's basically a totable desktop: full size keyboard, usable speakers, graphics, etc.
Summary: I have owned this unit for 1.5 years and I have had to send it back to Asus 4 times. First the wireless just would work. It would not connect at all to my cisco router. After many hours on the phone with tech support it was determined that it need to come back to Asus for repair. 4 weeks later I get it back and it doesn't work at all right out of the box wont turn on wont respond at ALL, they send a new battery I demand an overnight shipment THEY ARGUE and force me to...
Summary: Don't get me wrong, this notebook runs great...when it runs. I've had it for nearly two years and have had to send it in twice now for new motherboards. The computer wouldn't boot half the time, it has random lockups and crashes and is a general pain in the ass to deal with and take care of. I wish I could get my $1500 back but now I'm essentially stuck with an overpriced brick.
Summary: I bought mine new 5 weeks ago (the G73S). Yesterday the pin in the power socket snapped off when I pulled out the power cord out. Now it needs a whole new motherboard. Turns out this is known issue in later models. I called the service center today and they said they've taken in about 3 laptops recently with the same issue. I think they need to review the design of the power system. For starters the power adapter is humungous (this is just an inconvenience issue).
Summary: I've had this computer for almost a year, and since I got it, I've fought with issues with the video card, mouse pad, system freezes, and missed keyboard keys. I've tried everything they've said to do to fix it, and just mailed it to them a second time (the first time I sent it in, they sent it back stating it was fixed, but the exact same issues occured again).
Summary: After doing much research and looking to get a good pc with good hardware and good warranty. My husband and I decided to get these laptops. I because I need a pc that can handle my graphic design software and my business software, my husband got his for business. After having my laptop for only 3 mos it started freezing whenever I used it, the only way to get it to work was to do a hard shut down and restart.
Summary: Don't buy this computer now. The Asus computer I got was faulty. Should have sent this Asus G73JW back within 72 hours stead of trying to nurse/babysit it. Right off the bat, the Asus G73JW would not stay powered up. It would die redundantly. It was not a power cord or electrical outlet problem. Kept it for awhile because it had all that power under the hood with 16 GBs of RAM, 1.5 GBs VRAM with the Nvidia 460M graphic card plus a Blu-Ray burner.
Summary: I brought an ASUS g73 laptop less than a year ago. The laptop failed. I sent it to them for warranty repair and they sent it back with a whole new set of issues (missing screws, the keyboard was now defective, and the video was failing). I sent it back to them again, get it back and right out of the box again a new issue (no network card)! I sent it back to them yet again and they sent it back out to the wrong address!
Summary: Simply put, STAY AWAY FROM THIS PC AND THIS BRAND PERIOD. Never had the worst experience than with this product. Customer Service and Technical support is non existent. Absolutely horrible, never buying an ASUS product again in my life and will tell everyone i know to stay away from Asus. There was so many things wrong with this machine that it will take me months to write it all out. Simply put, STAY AWAY!!!
Summary: My G73JW had a freezing issue pop-up after owning it from amazon for 2 months. I've done considerable research on the internet and found this to be a common problem. Purchase a ASUS product AT YOUR OWN RISK. Now i have to figure out how to fix the overpriced paperweight or return it for a substantial loss. Thanks ASUS for screwing me out of my money.