Summary: After purchasing this laptop it has performed very well and been able to handle any game that I threw at it. However, after owning this latop for 13 months, one month out of warranty the motherboard goes up in smoke "literally". Attempting to contact and discuss the issue with Dell and their customer service has been difficult enough but after finally getting ahold of a Alienware tech his advice was "I guess you could sell if for parts...
Screen Broke After 7 months. Now its been a month and Dell still hasnt repaired.
12 September 2013
Summary: The screen went out August 10th. Sent back to Dell and they received it August 13th. Well here it is a month later and they still have it. AND every time I call them (India) to see where it is and whats going on they tell me they have to escalate the case. When I ask them what that means they dont answer me. After 5 times calling, last week they finally told me that the screen needed to be replaced and part was finally in stock.
Excerpt: DELL Alienware A18-7570 i7-4900MQ/16GB/750GB/512GB/GTX780M DUAL был приобретен 4 октября 2013г. И уже 23 ноября во время игры в DOOM 3 накрылась медным тазом его "крутая" видеосистема - либо экран, либо видеокарта, либо и то и другое вместе. На мониторе внезапно как прострел появилась зелёная и красная рябь, мерцание, зыбь, муар, дрожание какое-то. Вокруг головы пришельца на рабочем столе возник многослойный ореол, как нимб! ))) Короче, просто ужас! Видео есть на Ютубе.