Summary: I don't know what people are talking about as far as support. Being in the tech industry myself, I know the dread of calling Dell for support. When i did have an issue with my CD Rom reading disks, I called Dell. To my delight, I was transferred to a specialized queue for Alienware.
Looks awesome, sounds awesome, but crippled by awful design.
18 February 2013
Summary: I've had this machine since early 2010 - and to start things off it was EXTREMELY over-priced for the specs it has. An Asus or Lenovo of the same, or greater quality would be nearly half the price. You're only paying for the "wow" affect this computer leaves people with.
Summary: Strictly speaking as a photo/video editor, it's simply not reliable. In fact, of all the electronic devices I currently own, it's among the least reliable. Excitedly bought it through Dell using a Sl'ckDeals promo.
Excerpt: At a bold price of $2800, compromise and being economical were definitely the last things on my mind as I was on the market for something very stylish, of high quality and uncompromising in performance, hence my choice of the top-of-the-line Alienware M15x laptop.
Summary: Decent gaming computer, but buying from amazon sticks you with factory defaults. It would be easier and probably cheaper just to buy from [...] unless you are like me and live in an area that they dont deliver to.
Summary: I ordered my Alienware M15x through the Dell website on 12/3/2009. Delivery occurred on 12/18/2009, which was the original order anticipated build completion date. Nice! The laptop is replacing a home-built custom quad-core Cosmos gaming PC.
Summary: I got this computer last week and I've logged soooo many hours on it already its ridonkulous. Plays wow good. Super fast for editing photos (I'm a photographer so I opted for a larger hard drive). I will use this machine until it dies on me. Screen is crystal clear, boot times are fantastic.
Summary: I bought this computer about a year ago. I've had several problems with it. The keys on the computer have started to break off of the computer. I am not rough with my electronics. I take very good care of them. This cheaply made keyboard looks pretty with LED lights but is not very sturdy.
Summary: I bought this laptop over three years ago and it still runs like it did the first day. I've only ever had one problem when the power cord died, but who hasn't had that problem? Great graphics, very fast quad core.