Summary: I bought this computer new and customized it. It's been nothing but trouble ever since! I've used nothing but Dell laptops and what I liked about them was how well they were made, their ease of use and their longevity ... until my Alienware M14x purchase over a year ago. The only thing good I have to say about this computer is that it is still easy to use and looks sharp with it's alien design. The option to backlight the keyboard was a major selling point for me.