Summary: I'm making this post because apparently I'm not allowed to contact any kind of support since my 1 year warranty is over. This laptop has given me nothing but problems since the day I bought it. I sent it back in for repairs after the harddrive crashed and they only fixed half of my problems. Here are some of the remaining problems that Acer refuses to address: 1. The "Dolby Home Theater" is the worst sound quality I've ever heard.
Summary: I had my Timeline 5820T for 10 months before it had to be sent back to Acer due to a hard-drive failure. It's been about 9 months since then, and it's already showing signs of hardware failure, freezing up all the time, even on a clean boot, and developing bad clusters on the hard disc.
Summary: The computer worked fine while under warranty. However, after 1.5 years the motherboard gave out on it and it will no longer power up. Replacing the motherboard is a $400 adventure....time for a new computer. You can bet it will not be a Acer. I am not exceptionally hard on my electronics and expect them to last about 4-5 years not 1.5!
Summary: After 20 years of buying computer and computer products this is hands down the worse and most loathsome experience. I purchased the Acer Aspire TimelineX after several weeks of research for the best laptop in the $600-800 price range. When it arrived I thought I had found the perfect computer. Then 3 months later, the laptop wouldn't turn on. I tried all the tricks but none worked. I spent 3 hours on hold or fighting through the Acer customer service phone tree.
Summary: This is my second review of this awful machine. Things have just gone more downhill since my first review. We've had this laptop just short of one year. It is currently back at Acer repair for it's THIRD time during the one year warranty period. First the cheap plastic case began separating at the seam and the DVD drive died. Then the USB ports died. Now the mouse pad/buttons have died. This is just from normal use.
Summary: it has I5 processor and 4gb of RAM yet it cant handle minecraft a simple little game without lagging tremendously. Every time i open an apllication it takes a lifetime to open and is constantly 'Not Responding' the price is ridiculous, the webcam is truly awful, it overheats and burns my leg within 10-20 minutes of it being on. If your playing a game using WASD controls you cant use the trackpad which multitouch gestures are stolen from apple.
Summary: I wish I could give ZERO star to Acer. I bought this PC in March 2011. After a few months, I had to send the computer to Acer four times for repairs. The problem has always been the same: system freezes on startup, and often while using the computer.... usually on the 2nd or 3rd day after completing various Microsoft Updates. First they replaced the harddrive. The computer continued to freeze at every start up. The second time, they replaced the memory.
Summary: I purchased this computer just based on the reviews I read having never owned an Acer before. For the money this computer can't be beat. I only wish i had waited a few more months to get the newest version out. That being said the only downside I have found is the sound is always the loudest but it is certainly not as bad as most think unless you cant hear. Another thing is a couple keys around the outside like the ESC key have to be pushed a little harder to register.