Summary: Acer kept my older laptop for a month in for repair before they told me they didn't have the part to fix it (a part available online from many many vendors for cheap). I wouldn't have even known they couldn't fix it until I went through two chats and a phone call with their support (ALL giving me different information). They would have kept it indefinitely. Short answer: DO NOT BUY FROM THIS TERRIBLE COMPANY. THEY DON'T CARE ABOUT THEIR CUSTOMERS.
Summary: I have had this laptop for only a couple months and it is still under warranty. The battery life is nice but I have already sent it in twice to be fixed. The first time was because of a crashing issue and the second time was because a group of pixels in the screen died. Each time I had to pay for shipping and was without a computer for more than a week. My real issue is that after getting the laptop back from the pixels issue, less than two days later more pixels died.