Summary: Seems the common issue with the bag is the durability of the wheels. I've requested a warranty adjustment for the common issue of wheels that wear out quickly. I do plan to report on the warranty process. Is it timely, is the fix a good fix, or do we just get another bag with the same quick wearing wheels. On the upside, this bag will carry everything I need. My laptop, all the accessories I need, cables for customer systems, a few files, DVDs etc.
Pros: good capacity , easy of use. , good selection of pockets.
Summary: The bag itself has great storage for work communicating; however, the wheels are a different story. Only after two months the wheels split and broke....The company really needs to work on their customer service skills and product quality. Especially since they offer a lifetime guarantee.
Poor product and lack of Targus standing behind it
7 January 2013
Summary: The wheels wore down quickly, when I called customer service they told me I had to pay to ship the unit back which would be approx. half the cost of the case. I am amazed how quickly the wheels wore down and the plastic coated wire supports were beaten up. I paid $35 at Target for this which at the time sounded like a great deal but it became unuseable after 5 month's and what's worse is that Targus won't replace it at their cost.
Summary: I have had this bag just over 3 months and loved it until it started falling apart. I use it daily because I am required to take my work computer home with me daily along with a few files. I can't carry too much on a shoulder bag due to back problems so I resorted to a rollaway laptop case. Just past the 3 month mark, the handle no longer extends and the bag is now useless.
Summary: Wheels are now completely shredded. Attachment for the bar at the bottom failed earlier and is just hanging on to one fastener. How hard can it be to put some decent wheels on this bag. In line skate wheels would probably be the best idea.
Summary: The briefcase is sturdy, good capacity to hold everything. I have had my current briefcase for 1.5 years. I first purchased the briefcase about 2 years ago. I had to get a replacement because the wheels got destroyed. Targus was gracious to do so after 4-5 months of my owning my first briefcase. My current replaced briefcase is about 18 months and one of the wheel is totally gone. I am carrying briefcase instead of rolling it because I love the space.
Summary: Walking around with is, knowing I got everything I need inside, from documents, disks, mouse, pens, headphones, pads, books, and of course my laptop!!!! Easy to travel, airport is a breeze!!! Amazing stuff ... Thank You!!!
Summary: Do not buy this bag. Only had the bag 6 months, and the wheels have already fallen apart. I only use it a few times a week, and haven't abused or asked too much of this simple little bag. Don't waste your money. I will not be buying another Targus product.
Summary: I have read the reviews and I have only had my bag since February 14, 2012, and today is February 20, 2012. So I have actually used the bag 3 days and I love it. What I'm wondering is if everyone says the wheels go bad why was it not returned or replaced? As I have read on the accompanying tag the bag carries a lifetime warranty.
Summary: This is really a nice bag for school. Keeps everything organized and has room for my books along with my computer. The wheels have already fallen apart and is too heavy to carry. So very sad since it is a really nice bag.