Summary: The mouse precision thing is OK once you know how. On your local computer (the computer running the StarTech client app), check in your mouse settings, Pointer Options section, to see that the option for 'enhance pointer precision' is NOT ticked. On your remote computer (the computer that the StarTech is plugged into), check in your mouse settings, Pointer Options section, to see that the option for 'enhance pointer precision' is NOT ticked.
Pros: Easy to use. Cost-effective. Does what it is supposed to (gives you remote access to your keyboard, video, and mouse, over TCP/IP). If you are in a situation where you can't be at the computer, and you need to do things that can't be done with Remote Desktop (e.g. stuff at the BIOS level), this unit is a real problem-solver.
Summary: They should open source this so that some real developers can make it work properly. Whoever wrote the code for this is does not understand how to make a refined product.
Pros: Conceptually this is a great product.
Cons: Like other have said the implementation is lacking. Mouse control is awful. There are no firmware updates and no one working on any. The virtual media feature is flaky, it keeps disconnecting if the remote machine tries to do a write.
Summary: I bought this so that I could work on customer's equipment at my office overnight and over the weekends without going back to the office to check on status and take subsequent steps. I would have liked to port forward it through my firewall for optimum performance, but due to the fact that security changes flat out don't work I couldn't set it up that way. Video does work well but mouse control is virtually useless due to horrible inaccuracy.
Pros: Inexpensive and does work at least for keyboard control.
Cons: Mouse 'control' is anything but controlled. While you can move the mouse it is extremely delayed and has absolutely no accuracy. Can't change default login credentials and added credentials don't work, so if you want to port forward to this anybody that wants into just has to look up the defaults on the web to get into it.
Summary: I thought that this might be a good remote support tool to allow a remote support engineer to troubleshoot a problematic PC where the OS is not functional. This isn't the product, unfortunately.
Pros: * Easy Setup
Cons: * Mousing is so incredibly awful it's all but unusual (Perhaps I'm spoiled by using Avocent / Dell KVMs which have better mouse support over a remote connection than this does with local Ethernet)
Summary: I had this unit up and running within 30 minutes of taking it out of the box. Extremely easy to operate and fature rich. I will definately make this my remote access standard for single server deployments.