Sorry, but yes, button breakage IS a significant issue...
Dara E., Newegg
30 October 2014
Summary: Thank goodness they provided the keyboard-switch option (two rapid-succession taps of the "scroll lock" button) or I'd have had to replace this unit (yes, I use all eight ports). This item carries a three-year warranty.
Pros: Purchased mine in May of 2012 and it's been absolutely trouble-free...
Cons: ...until September of 2014. That's when the FIRST button broke (port #3). I do not "mash" these buttons, I simply apply gentle pressure. Yet a second button died about a week ago (October 2014, port #1).
Sorry, but yes, button breakage IS a significant issue... (#2)
Dara E., Newegg
30 October 2014
Summary: Don't get me wrong, I still think this is a nice KVM switch. The cables are of very high quality, it's great to be able to switch between PS/2 & USB systems with one device, the speed & video quality are excellent.
Pros: This is meant to be an edit of my review of 10/30/14.
Cons: Even ANOTHER button broke today (port #2), so now my first three buttons are stuck in the "pressed" position, level with the console panel, unusable.
Pros: No Updating Firmware, just plugged it in and hooked up 6 computers and no problems. It was installed in a security office at a hospital and it is used multiple times daily with no complaints.
Cons: When switching from one device to the next, the interface looks DOS like. Can't remember why but the guards did have trouble learning at first what direction to scroll from device to device. No problems after they got used to it.
Summary: Excellent customer service reps worked diligently with me to get the proper P/S2 cables that should have been shipped originally. Unit is now mounted in the rack and working flawlessly connected to 6 servers in a commercial production environment. Excellent KVM rivaling more expensive brands.
Pros: Manual & OSD Port Selections. Solid product
Cons: The person who placed the incorrect cables in the shipping box
Summary: Unit not installed yet. C/S first advised I would have to deal with the MFG. MFG box was sealed and not tampered with. Incorrect cables packaged at the warehouse level. C/S rep said she would check the warehouse to see if they had the correct cables and call me. No callback after 12 hours.
Pros: Nicely Packaged
Cons: Accessory Cables sent did not match the advertised contents. Supposed to have 4 USB cables and 4 P/S2 cables. Arrived with 7 USB cables and NO P/S2 cables.
Summary: This problem has occurred with both a Linux PC (HP Model 6200) and a Windows XP system (HP Model DC5800). I have a Viewsonic monitor Model VS13239. RMA has been issued and KVM is being returned for refund.
Pros: Unit included all cables
Cons: Zero support from Product Managers at IOGear. Tech support was helpful but after the problem was passed up to manager level I have had zero response from the manufacturer.
Summary: I purchased this unit because my old KVM didn't want to work with a USB gaming mouse. This one does. Using an old school PS2 IBM Model M keyboard works, but it doesn't translate properly, you'll want a PS2 Keyboard to USB Adapter.
Pros: This is a good price for a KVM with cables. The picture is very clear on a 1920x1080 screen, simple to setup, comes with rack mount ears and nice big pads for desktop usage. Computer selection available via keystroke to access OSD or front panel.
Cons: Unit doesn't translate PS2 to USB well. It drops keystrokes- if you're gaming, pressing shift while holding down W shouldn't drop the W. That's what this unit does (granted, it's a PS2 keyboard and connected to the computer using a USB cable). I worked around this by using a Ziotek PS2 Keyboard t...
Summary: If you have some legacy USB ports you may need to use the PS2 ports for a master keyboard rather than a USB keyboard otherwise the older servers may hang at boot time... I found this out after pulling 16 hairs out...
Pros: Works very well. Can program server names into the KVM so when it brings up the list of servers attached you can cursor to the server desired and press enter.