Summary: I bought my Saitek Eclipse II May 2008 and two of the keys started acting up late August, the N key gives 7n while B key gives 4b. I called up their technical support and asked about the warranty service. The guy was nice, he requested the proof of purchase. I gave him the invoice from amazon.com. It has been over two weeks, the last thing I know is the request for replacement keyboard has not yet been approved.