Summary: I bought this keyboard to resolve neck and shoulder pain. It did the trick. It did take a little getting used to but well worth it to no longer have the pain in my neck and shoulder from using a mouse.
Summary: the soft touch keys and the size were very nice. the touchpad however was erratic, would work backwards sometimes all on its own. sometimes it would skip all over the place. i returned it for a full refund.
Excerpt: I ordered this product under the impression that it was wireless. It arrived very quickly which is a plus, however I would not have bought the product had I known it was wired because there are multiple cheaper products on the market in a wired sense.
Summary: Mine works fine so far, so I have not had to contact customer service for anything. I wrote this review using this keyboard and am still very satisfied. No more mouse needed, so less clutter on the desktop : )
Pros: Quiet scissor keys are just what I was looking for. Also the integration of a touchpad makes navigation on the PC a completely quiet experience. I switched from a Microsoft Natural Ergonomic Wireless Keyboard and Mouse 7000 and I have not missed it really all except the ergonomic part.
Cons: I wish someone would make an ergonomic keyboard with the scissor action keys and touchpad. Then I would be completely satisfied. For someone who does a LOT of typing, I do miss the curvature of the old keyboard on occasion. But it is worth the tradeoff to reduce the noise on the keys and the clic...