Summary: This unit is great, the water is hot when you need it. I am a one cup coffee/tea person and this works great for me. I did not take the electric pump model for it is just something else to go wrong with the unit. The reason for the 4 stars is the pump unit on top is not as good as my old unit.
Summary: This is the second one of these pots that I have owned. The previous one lasted about 15 years. In this day and age, a small appliance, continually heating water 24/7, lasting 15 years is almost unheard of.
Summary: Outstanding product, been using Zojirushi products since my days of being stationed in Japan in early 60's.......would purchase another product, currently use two different rice cookers made by this company......
Summary: I recently bought a new one as the one I had was almost 10 years old and the pump was starting to go. I rely on this for perpetual fresh coffee and tea and can't imagine living without it. I have not experienced any problem with the new one.
Summary: I am owning one of this for 2 years. It works perfect. I love it and have no complaint. I also own 2 rice cookers from this brand name. They are great. Recently, I bought this water boiler for my mom. Into the 2nd week, she found it have problem to boil the water from time to time. I returned it. I still love the brand, I believe this is just an isolated instance.
Summary: Many years ago, when I was a kid, my parents got one for a housewarming gift. I thought it was useless and unnecessary. Now that I have one, I can't live without it! I use it whenever I need hot water for recipes, quick tea, making coffee in a french press, and so forth. I can see it being useful to warm baby bottles as well.