Summary: FIrst of all, I used this water boiler near-daily for about seven years. To its credit, the unit's heating element and other mechanical components never had a problem in all of that time. So why only two stars?
Summary: I love Zojirushi and have three rice cookers (for home, boyfriend's apt and my vacation home) as well as two water boilers. I bought this one for the office since it was so chic looking, but I found it immediately started accumulating a weird white film/grime every day from the start.
Summary: I love this appliance! So convenient and requires very little upkeep, I initially purchased this item to boil and hold warmed spring water to make formula for my infant, but we use it for everything: hot tea, hot chocolate, sometimes cooking.
Summary: I purchased this item mostly for my tea habit. I drink tea constantly throughout the day, so this kitchen appliance was something I had really been wanting. I turned to Zojirushi, as I usually do, because their products are so reliable.
Summary: I love this device because it saves me space on the stovetop for a kettle, saves me time in the morning for coffee (perfect for French press or pour over-drip style coffee) and has many other uses. Need hot broth for a recipe? Get out the bullion and add water from the zojirushi.
Summary: It gets rust at the rim and the top ventilation holes. Very low quality product. Avoid. Very disappointed with this line of water boiler. I thought it was dirt but the 'brown' stuff turned out to be rust.