Summary: We've owned this for a year and 6 months. I had owned the previous model of a Krups kettle for 10 years before it burned out, but this version started falling apart after only one year. First the lid would not stay down, next it started leaking from the base, and now the lid fell into the water today. I was disgusted enough to stop making my tea, sit down and to write this review. try another model.
Summary: Favorite features: Light makes it easy to see when it is on / how much water is in it, even from a distance. Large view screen makes it easy to see how much water is in it, even from a distance. Classy exterior (brushed finish). Button on handle to open lid makes easy filling. Inside stayed clean, did not need to de-scale once in over 2.5 years. Boil seems speedy, shut-off is efficient.
Summary: I was hoping to get a bit more time out of this kettle, but it only lasted for 2 years with use equivalent to 3 times per day. It's now leaking water around the base, as other buyers have also noted. We loved it while it lasted! It's simple and looked nice in our kitchen. However, I do think that in looking for a new kettle, we'll be changing brands to see if another brand will last longer.
Summary: I bought my first Krups in 2006. I was disappointed that it only lasted four years. I then bought this model, the BW3990, in 2010 and while it was still under warranty, almost a year old, the plastic tabs that hold the lid in place broke. They sent me a new one. I was very careful not to put pressure on the new lid at all. Now that this new one is almost a year old, water is now leaking out from the bottom of the kettle.
Summary: I am English, a tea kettle is an essential of life. Krups is/was the best name in Europe for such and I have always purchased Krups kettles. My last (before the BW3990) lasted for six years if not more in daily use, several times a day, so when it finally died I buried it with dignity and purchased one of it's siblings as an obvious replacement. I read the current reviews Sept 2010 and saw that several people had concerns that the kettle rusted out.
Summary: Beautiful pot, handsome lights, but mine broke in six months. POOF! Started slowly leaking for a couple weeks prior to it's death kneel. Some of you other folks born in the early 60's may remember the quality of Krups products made in th 60's. 70's, and 80's. Bulletproof stuff that always lasted at least ten years! Avoid this piece of crap like the plague. I will not be buying anymore new Krups appliances.
Excerpt: Nice design but inferior handling comfort. The lid rotates open around its middle axis where it rests on hinges that easily disconnect and cause the lid to drop into the water. Even if opened properly, it is uncomfortable to fill. On the good side: it boils water quite rapidly.
Summary: Purchased the Krups BW3990 electric kettle 16-months ago. It looks great and was very pleased until it started to leak water at the bottom where the stainless steel meets the plastic underside. It only leaks after the water has boiled. The manufacturer's web page states that the kettle has a 2-year warranty but Amazon gives it only 1-year.....looks like I'll have to start a new search for a quality kettle. Not amused.