Summary: This was my first electric kettle. What a great kitchen must! I loved this product. It died 53 weeks after purchase with moderate use. After reading other reviews, I realize that customer service is practically non-existant in the U.S. because all the customer service folks are overseas and could really care less about us. Sadly in the trash it goes. No more Braun products.
Summary: I love this product so much, I am actually using the 2nd one. The reason why I had to buy the 2nd one is because the detachable filter got ripped, and the replacement cost was too much, and I used it for over 3 years.
I expected the filter of my 2nd one to last as long as the last one (3+ years). But it got ripped within the first 6 months. I'm very disappointed. I'm still using the product, but I see white calcium flakes in my tea.