Summary: The pulp collection bin (big clear part in back) was broken with a crack 3/4 way down, all the way through, when I received it, so I couldn't use it. Therefore, do not know if it would have worked as advertised. Also, it took 3 weeks for Amazon to decide to issue refund, which I find unacceptable. A totally negative experience, which I do not care to chance repeating.
Container broken during shipment, no luck getting customer service so far
Yu W., Newegg
10 December 2013
Pros: Haven't used it, no comment.
Cons: I found the gulp container broken when I open the box. Want to get a replacement/refund, but no luck using the online chat feature, no response after submitting email (auto response said I'm expecting to get response within 24 hours), call to customer service always auto disconnected before getting through in the past few days.
Excerpt: Excellent product, works great! I purchased a much more expensive juice extractor, with higher wattage, and The Big Mouth Juicer is better by far. It produces more than double the juice of the more expensive juicer, less waste of the fruit and vegetables. I highly recommend this product.
Summary: Highly recommend it if you don't want to spend a lot of money.
Pros: First time juicer and I love it. It is easy to use, easy to clean, great price and works great. I just ordered by third one. The first was for my granddaughter 23rd birthday. She loved it. Then I ordered one for myself. Loved it. Just ordered one for home in Florida. Highly recommend it if you don't want to spend a lot of money.