Summary: I have the original Zeppelin. Bought in January 2009. Every so often since I've bought it, it went into protect mode with flashing red LED. This usually happens when I grab my iphone from it without turning it off. Anyways, I usually just pull the plug for 30 seconds and let the machine 'reset.' But 2 days ago, I tried to do the same thing but it never reset. I emailed customer support and they said I'd have to send it in for repairs.
Summary: Great looking speaker but it does not work. The AirPlay feature, which is the sole reason for my purchase of this product, does not work. I tried multiple times, then contacted tech support with no success. The product should not be advertised as AirPlay compatible.
Summary: We used to love this speaker. It played beautifully. This week we updated our home wireless router. All our other devices updated fine....except this. Three hours worth of "firmware updates" and the Zeppelin Air is still giving nothing but error messages and silence. We have tried a full system restart. We have downloaded and run the "Zeppelin Air Programmer" application. We have downloaded and run the "Zeppelin Recovery" utility.
Amazon is not authorised to sell these units and B&W will not honour warranty claims
A. Siddiqui "Athlete", Amazon
6 November 2013
Summary: Just found out the hard way that amazon is not the authorized reseller so my warranty claim will not be honoured for defective unit. I am getting stiffed as its not under return policy of amazon and B&W refused to honour warranty. I am amazed that one of the largest online retailers is not authorised; who is selling these units to them :) "According to the information provided, we are not able to provide service under warranty as it appears that your Zeppelin Loudspeaker...
Bought 2 devices that failed. Bad warranty. Bad support.
8 September 2013
Summary: I bought two of these, and both of them had problems. Both devices failed from two different resons. B&W representative gave me warranty for the first time they failed. Second time they failed (yes, like one wasn't enough!) the guy said I would have to pay for the repair after they fixed it, he said the warranty would not apply for a second time. The B&W warranty was supposed to work for 5 years, so I sent an email to B&W and got no reply.
Summary: I received it broken, seller only told me i had to contact b&w directly and they told me that i had to pay 150 usd more for repairing it plus shipping costs. I amreally disappointed and i wouldnt recommend anyone to purchase this product b&w neither to purchase any item to Dario212
Summary: Although capable of producing excellent sound, AirPlay speakers like the Zeppelin Air are notorious for dropping signal, making listening to music frustrating. If you plan to dock your iPhone or iPod, then this may be the speaker for you. But if you're buying it for AirPlay, go for a Bluetooth player instead.
Summary: The Zeppelin Air by Bowers & Wilkins is by far the worst air play dock I have ever used. I followed the airplay setup instructions word for word and even had customer support aid me but the signal always drops. I tried different routers (ones that are just G and not N) and still have the same problem. I spoke with other users and they always tell me that the signal tends to drop so what's the point.
Summary: So buggy you should wait another generation or two. It is constantly getting confused when trying to close the Airplay from one device and starting it on another. It is constantly losing its connection even when just a few feet from my Airport Extreme. After an hour on the phone with a very helpful tech support person and B&W he said he was out of ideas and I should try talking to Apple.
Summary: I'm sure this thing sounds beautiful, but since I can't maintain an AirPlay connection to it for more than 20 seconds at a time, I wouldn't know. Biggest waste of money of my life. I've setup and re-setup the wifi at least a dozen times. Used to maintain a connection if I used a Mac instead of iPhone / iPad, but even this isn't working anymore.
Pros: Looks interesting.
Cons: Can't maintain an AirPlay connection for more than a few minutes at a time, and then it completely drops off the WiFi network.