Summary: First off Samsung support is dismal. This quit working - had the dreaded "Loading" flashing on the display. Sent it in for repair $30 shipping $80 for the repair. Their packing for the return to me was a joke. Basically it was just rolling around in the box. About 45 days later same problem.
Summary: Purchased this item in April 2010, and the Blu-Ray Player stopped playing (just after warranty expired). Rather than get this fixed, I purchased a diffent Blu-Ray player but still use the speakers from the sound bar. Like the sound bar but I would avoid purchasing a combo product in the future.
Summary: This was a big disappointment for us. We have had nothing but problems with it. The sound will randomly skip, the DVDs will get stuck, it will sporadically not connect to the Internet and the list of problems goes on... Not to mention customer service at Samsug is the worst...
Summary: Samsung HT-BD8200 Blu-Ray Sound Bar Home Theater System (Black) Blu-Ray player started acting up almost immediately after I bought it. One year later, the player no longer plays any type of disc properly.
my bad experience with samsung product and support
2 September 2011
Summary: Hi, HT bd-8200 problems: 1. doesn't wanted to ugrade the firmware , screen goes blank , wake up himself during the night a. first return to garanty get it back 1 month later with the same error worst the cable of the player was even outside the cache 2.
Summary: I'm not going to waste much more of my time on this. Bottom line is I have experienced most of the negative aspects of this product cited by other customers. Don't waste your time or money. Samsung HT-BD8200 Blu-Ray Sound Bar Home Theater System (Black)
Summary: About two weeks after I received the unit, it wouldn't power on. I called Samsung support and they offered to repair/replace the unit, no questions asked. I returned it, and about 2 weeks later I received the replacement - I can't tell if they repaired the unit or sent me a new one.
Summary: Like another reviewer here, my disc loading mechanism has jammed. But I am worse off, after only 2 days. Now awaiting Samsung to come see to it. I have doubts as to whether the mechanism is actually robust enough to last for a year or months of use now. Anynet is dumb with this product.
Summary: Unfortunately I wasn't sane and did buy it a couple months ago. It does not work. It never worked. I've gone bk and forth with Samsung in an endless circle. I bought their great tv and then decided to add this EXPENSIVE piece of garbage to it.