Summary: First off Samsung support is dismal. This quit working - had the dreaded "Loading" flashing on the display. Sent it in for repair $30 shipping $80 for the repair. Their packing for the return to me was a joke. Basically it was just rolling around in the box. About 45 days later same problem. Guess what, the repair was only warrantied for 30 days. They wouldn't budge on an extension.
Summary: Purchased this item in April 2010, and the Blu-Ray Player stopped playing (just after warranty expired). Rather than get this fixed, I purchased a diffent Blu-Ray player but still use the speakers from the sound bar. Like the sound bar but I would avoid purchasing a combo product in the future.
Summary: This was a big disappointment for us. We have had nothing but problems with it. The sound will randomly skip, the DVDs will get stuck, it will sporadically not connect to the Internet and the list of problems goes on... Not to mention customer service at Samsug is the worst... Stay clear of this item!!!!
Summary: Samsung HT-BD8200 Blu-Ray Sound Bar Home Theater System (Black) Blu-Ray player started acting up almost immediately after I bought it. One year later, the player no longer plays any type of disc properly. I can buy a replacement blu-ray player and use it just as an A/V, but the connections are insufficient. I don't think Samsung sells this new anymore - but don't buy it used!
my bad experience with samsung product and support
2 September 2011
Summary: Hi, HT bd-8200 problems: 1. doesn't wanted to ugrade the firmware , screen goes blank , wake up himself during the night a. first return to garanty get it back 1 month later with the same error worst the cable of the player was even outside the cache 2. since them didn't wanted to update himself even with the official wireless wifi key . 3.now can't read a blu ray entirely without blocking and tell disc coud not be played 4.
Summary: About two weeks after I received the unit, it wouldn't power on. I called Samsung support and they offered to repair/replace the unit, no questions asked. I returned it, and about 2 weeks later I received the replacement - I can't tell if they repaired the unit or sent me a new one. The replacement unit won't play DVDs (Audio CDs seem to work). Another call to Samsung resulted in me upgrading the firmware, which didn't solve the problem.
Summary: Like another reviewer here, my disc loading mechanism has jammed. But I am worse off, after only 2 days. Now awaiting Samsung to come see to it. I have doubts as to whether the mechanism is actually robust enough to last for a year or months of use now. Anynet is dumb with this product. Any sound settings has to be made in Blue Ray mode with no disc in it, or the disc in Stop mode.
Summary: Unfortunately I wasn't sane and did buy it a couple months ago. It does not work. It never worked. I've gone bk and forth with Samsung in an endless circle. I bought their great tv and then decided to add this EXPENSIVE piece of garbage to it. I might as well have taken $700 and opened my toilet lid, throw it in there, and click the handle and watch it twirl down the drain. The sound is pretty crappy.