Summary: First off Samsung support is dismal. This quit working - had the dreaded "Loading" flashing on the display. Sent it in for repair $30 shipping $80 for the repair. Their packing for the return to me was a joke. Basically it was just rolling around in the box. About 45 days later same problem. Guess what, the repair was only warrantied for 30 days. They wouldn't budge on an extension.
Summary: This works really well with the Samsung TV I purchased with it. I like this device b/c it gives great sound, mounts to the wall with the included kit or sits on it's own stand, easy to set up, looks good uner the TV, plays dvds and blue ray really well. I replaced my surround sound system with this and I'm happy. The only problem is that it doesn't remember discs when you take them out and put them back in.
Summary: Purchased this item in April 2010, and the Blu-Ray Player stopped playing (just after warranty expired). Rather than get this fixed, I purchased a diffent Blu-Ray player but still use the speakers from the sound bar. Like the sound bar but I would avoid purchasing a combo product in the future.
Summary: This was a big disappointment for us. We have had nothing but problems with it. The sound will randomly skip, the DVDs will get stuck, it will sporadically not connect to the Internet and the list of problems goes on... Not to mention customer service at Samsug is the worst... Stay clear of this item!!!!
Summary: Samsung HT-BD8200 Blu-Ray Sound Bar Home Theater System (Black) Blu-Ray player started acting up almost immediately after I bought it. One year later, the player no longer plays any type of disc properly. I can buy a replacement blu-ray player and use it just as an A/V, but the connections are insufficient. I don't think Samsung sells this new anymore - but don't buy it used!
my bad experience with samsung product and support
2 September 2011
Summary: Hi, HT bd-8200 problems: 1. doesn't wanted to ugrade the firmware , screen goes blank , wake up himself during the night a. first return to garanty get it back 1 month later with the same error worst the cable of the player was even outside the cache 2. since them didn't wanted to update himself even with the official wireless wifi key . 3.now can't read a blu ray entirely without blocking and tell disc coud not be played 4.
Summary: The promise of the product with its impressive feature list is attractive. But it has many problems. And I am also seeing many negative reviews online for the BD8200 now. I can briefly summarize a few issues here: - Menu is slow - The whole operation is sluggish - Turns itself on in the middle of the night (I'm not kidding, and I am not ignorant. I am a software engineer by day) - Does not play modern blu-rays - Buggy It is a very expensive lemon!