Summary: Philips after sales backup is absolutely abysmal. Having bought The HTS 6500 cinema sound system for a Sheltered Housing Project, money they could ill afford, when something goes wrong you at least expect that a company the size of Philips could answer Emails and Phone calls, but not one has been acknowledged. We feel that we have been left high and dry by Philips. The Tenants have collectively voted not to buy any other Philips products In the future.
Excerpt: im on my second HTS 6600 (1st was replaced) and still cant connect to a HD TV ( philips 42 PFL9532 cineos also replaced) using hdmi . the picture looks like the first tv broadcast of the berlin olympics . the only way you can watch dvds is by setting the unit at 480i !! effectually telling the unit its connected to a low res tv.philips are ment to be working on it but i think ive just been fobed off .