Summary: I bought this item a couple of years ago and just as soon as the warranty was over, it started acting up. It would freeze up on us constantly, which was very irratating during a movie! I couldn't find a place that would fix it locally, and I was reluctant to ship it to Bose for repairs... I'm glad I did! Their customer service was great, they made it easy to ship, and I got it back in about a week! So, the unit I give 3 stars but the customer service I give 5 stars.
Summary: I'm giving this product 3 stars because I use it primarily as a sound system, I have audio channeling into the auxillary ports for cable and PS3. If you are planning to use this as a DVD player BE WARNED that it SUCKS. It is virtually useless as a DVD player because it will continually freeze during playback and give you error messages that it cannot read the discs.
Summary: With some of my older DVDs the unit freezes. In some cases I can press fast forward and eventually pass that part; however, in many cases it won't play after that point. There are definitely other products that sound just as good at a fraction of the cost. Not to mention this is not capable of playing HD or Blueray DVDs. Think twice before you buy. Also if I am not mistaken, this is only capable of 480p/480i.
Summary: My DVD's (old olds and new ones) would stop alittle beyond half way into the movie. Called Bose. They sent me a DVD disk to upgrade the systems firmware. Upgrading the firmware was easy. But after the upgrade, ALL CDs and DVD's were flagged by the system as unsupported format. SO I put the DVD firmware upgrade they mailed me into the system AGAIN. This time the CD's played and the DVD played. I went back to play a CD later and ..
Summary: Sound is fine and it is nice to have an all-in-one system. I have had it a week now and have discovered two missing options: an audio out connection from the media center (which is useful for headphone users) and zooming capability for DVDs. The BOSE technical person said the "engineers were going a different route" when leaving out a headphone jack. Don't know what route that would be...except the one that leads back to the store.
Summary: I have just set up our new 321 GS Series II DVD. I concur, the cable jacks want to fall out - but I just bought a better set from Radio Shack and cured that problem. The manual was also confusing - and clearly gives incorrect information regarding set up for best possible video results (leading to a whacked out video with green skies, etc. until I figured out the problem).
Summary: While out searching for a decent sound system for our home theater. We began to realize our limitations. 1st, there is no clear back wall for us to mount rear surround speakers. 2nd, there is no crawl space or attic to run cabling nor do we have carpet to hide unsightly wires. These setbacks led us to the Bose 321 media center. I found this product basically by accident and was really impressed with the sound quality. We picked one up and set it up immediately.