Summary: Expensive and really not worth it! When I bought it, I sometimes got the message 'unsupported format'. They told me it was my mistake, that I did not put in the CDs or DVDs correctly. Now, the message is the same, and it won't play any CD or DVD at all and now they say I must pay the repair!
Summary: Recieved with some parts missing. Got the missing parts next day, that was excellent service. The remote did not work or get a picture. They replaced the remote and media center but it did not work. Sent it back and waiting for a refund. Bought one at BestBuy and it works fine.
Summary: So wish I would have seen these reviews before spending so much on this POS. Once the one year warranty was up, the remote control stopped working. After further research, the remote was fine; it was the IR sensor inside the system. Spent $175 to ship it back to Bose for them to fix it and provide us another one year warranty on the unit. Sound is great, but for what we paid, the machine should have had many trouble free years.
Summary: FIgured it was the best one out there since it was BOSE. Well now it won't play ANY DVD'S because it says the FORMAT IS UNSUPPORTED. Had no idea why it would say such a thing. Looked online, and saw that a million other people had the same problem. Now I watch DVDs through my <$100 DVD player that never fails. Something wrong with this picture?
Summary: I wish there was something less than one star because one is too much for this pile of crap! Locks up during play, have had dvds stuck in the machine for days and now makes such loud noises that it is hard to hear the movie (when you can find one that it actually plays). Congratulations Bose for convincing me NEVER to buy any of your product for the rest of my life!
Summary: What junk!!! Mine can only be used as a radio. Even CD's won't play on it - they freeze and I get a message "unsupported format." I bought it to replace an excellent Bose system that I lost (along with my house) in Hurricane Katrina and because of all the other problems we had to contend with let this slide. Now I see that most everyone has the same bad experience with this piece of junk.
Summary: We paid $1,000.00 because we figured because of the Bose name it must be a quality product. BIG mistake. Today we tried to watch a movie on the dvd player and got the "format unsupported" error message. Plus it says it is opening when it is not. The system is all of three months old. Save your money.
Won't play DVDs, audio quality far less than expected
Soccer Fan, Amazon
2 May 2009
Summary: This system developed a problem where it suddenly "Can't Read Disc" in the middle of movie. The only way to clear the problem is to restart the system. It happens with any DVD...even multiple brand new ones...at any momment during DVD play. It is ssociated with a sudden increase in disc drive noise...presumably because it is "hunting".
Summary: bought a year ago and was fine then started locking up during store bought DVDs. The open DVD tray and close for 10 min just to get it to work again. been an avid bose follower till this now will only by speakers from them. AT $900 you would think it would last. save money and by SONY...
Summary: As we all know, Bose products are expensive. I will pay the extra amount because I want the best possible sound within a price range which is not exorbitant. Bose products which I have purchased are the following: a wave radio with the CD feature. two sets of headphones. and a surround sound system. Furthermore, the Bose system in the car I purchased was very instrumental in that purchase. In other words, I have been a loyal and satisfied Bose customer.