Summary: This unit produces good sound, but is actually a piece of junk. It pops and bangs randomly and very loudly. The on-screen display contains only the volume bar, not the other 2 features it is supposed to include. I have found that trying to programme the TV remote to handle the volume up, volume down and mute functions is impossible. The first unit I had had to be replaced because of the failure of the remote control function.
Excerpt: Hooked this up this afternoon with a HDMI cable that I had. Sounds great until it starts popping every 10 minutes. Looked online and found some comments about using the analog cables included, so I did that, moved the subwoofer to a different outlet and now it only pops every 20 minutes. Anyone else have a fix, or is this getting shipped back?
Excerpt: I bought it as a christmas present for my son. He hooked it up, sounded great, but had an intermittent "pop". The sync of video and audio was not reliable. He returned it. Hooked up the replacement unit, same problem. Sent it back for a refund. We are both very disappointed. I still have my Decade 36 speakers from the 70's, very low tech, but still sound great.
HORRIBLE CUSTOMER SERVICE......wish i would have bought something else from a company that cares about its customers
Kenneth Dorsch, Amazon
16 April 2014
Summary: this review is about JBL, definitely not Amazon which has the best customer service in the world! can i give this 0 stars?????horrible..that is how i describe my experience with JBL....i bought a sb400 soundbar system..it broke after 2 months...sent it in for warranty repair...and this is when it all goes to hell...no replacement has come to me....i call daily...get the same robotic like answer that is is shipping today! and i will get tracking info by 4pm!!!!
Official reply from Harman JBL on open security in Bluetooth.
Sungjun Lee, Amazon
11 March 2014
Summary: I was depressed from the reply. This is the official reply on open security in Bluetooth which I got twice. If you live in apartment or a place where you identify your neighbor, do NOT buy it. This is serious trouble than you expected. ============= This is our official answer. In order to provide it to you i have send your comments internal to our higher technical department. Again i must inform you that Harman is aware of this fact and it is working as intended.