Summary: Subwoofer was defective. Subwoofer started making a high pitched noise as soon as it was powered on. JBL customer service is of absolutely no help. Thankfully Amazon know how to treat their customers, they are fully refunding me. I would advice anyone who is thinking about buying this product to hesitate. The problem I had with my subwoofer is a known defect and JBL still sells them.
Summary: I bought this system last year, and the sub has already died. I have attempted to get it warrantied and I am not getting a response from JBL. Even when the sub did work, the performance was dismal, my alarm clock could produce more base(exaggeration, but not by much). The speakers have been okay, and if it wasn't for the sub and poor customer service I would give them 4 stars for the price.
Don't buy - broken in a few months and hard to get it repaired under warrenty coverage
7 June 2013
Summary: Bought at end of Nov, 2012 and two weeks ago, the subwoofer suddenly started to make loud noise and wouldn't stop once turned on. Emailed JBL and they admitted it is a known defect but since it is still under warranty coverage, they sent me a list of authorized service centers. 3/5 on the list didn't have a working contact number, or no longer in service. The closest one is near 100 miles away from where I live.
OK Sound, Nightmarish Experience with Inept Company
19 January 2009
Summary: This 5.1 system is good for the price. A passable installation for a smaller home and a smaller room. I had it in my 12x15, awkwardly rectangle room for a few months. It performed OK. I then upgraded it to a 10x18 room that opens into a kitchen and a foyer. It held its own. But even if you're tight on money, on a strict budget, do not buy this 5.1 system. I repeat. DO NOT BUY THIS 5.1 SYSTEM. JBL is a dying branch of Harman Kardon. JBL does not make new products anymore.
Summary: Bought this speaker set from Amazon back in Dec 2012 for my basement, and have not been able to get the subwoofer to work consistently for normal periods of tv/movie/music consumption. It shuts off after an hour, or sometimes as little as 3 minutes. Some times it won't come on at all unless you manually toggle the power switch off, then back on again.
Summary: So, I set up the speakers and everything, and for the first week everything worked fine. Then the subwoofer broke, refusing to power on. Called up JBL customer service, which is an Indian call center, and asked for an address where I could get the subwoofer fixed under warranty. They gave me a company name and address. I looked them up afterwards, they're not there anymore or out of business. I call customer service again.