Summary: I have had my eyes on this speaker for months now and after lengthy research I decided to purchase it recently, here's my thoughts... I did not have any problems setting it up. Bose' latest app for the iPhone now allows you to set up the soundtouch wirelessly, no computer needed!
quality is beyond amazing. Customer service is second to none
11 August 2014
Summary: You can not write a review worthy of Bose...quality is beyond amazing. Customer service is second to none. Had a small issue with my unit a month after I bought it, they sent me out a brand new unit free of charge. I will be buying more of these...
Edited/Updated review on product - downgraded to 1 star
Casual Guru, Amazon
3 July 2014
Summary: Edit as of 9/24/14 - DO NOT PURCHASE. The Airplay function has become just as spotty and non-functional as some reviews indicate. It's a $400 fricking radio. When attempting to use Airplay, it may, or may not, make the connection.
Summary: I am surprised on the amount of bad reviews for this product. I have used the SoundTouch 20 for over a month without any issues. The installation process took about 15 minutes and was very easy.
Summary: Was great at first but now never connects to my computer to play my music library on it. I got it in February for my birthday and haven't used it since early March because it literally never works. Waste of money, don't buy it!
Summary: I like Bose products and they typically sound phenomenal. However, I do not think that this product is exemplary of showcased Bose sound offered in some of their larger and more expensive systems. I disagree with some of the reviews in that I don't hear a lot of the midrange as being full or robust.
Summary: I purchased a Soundtouch 30 and added a 20 after just a week with the 30. Set up was relatively simple with the first one, however, it locked my Mac up after the initial setup when the application says its now safe to disconnect from the USB port.
Summary: . . . This product is, essentially, a high end speaker with a few, very well designed and implemented, Wi-Fi features. Well worth the 5 stars. And this is why: First of all, I wouldn't give it five stars if the sound were not outstanding.
Summary: I was excited to see Bose offer a wifi music system. I saw some prior reviews about extended set up time, but went for it and hoped for a better experience. The set up took two hours and over an hour of it on the phone with Bose.