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Samsung WEP870
6.7 out of 10

Samsung WEP870

Samsung WEP870 The Samsung WEP870 is a Bluetooth® headset Read more

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Reviews and Problems with Samsung WEP870

Showing 1-10 of 90
Overall 8
8.0

dedicated on/off switch is brilliant

Mr. D., Newegg
13 March 2011
  • Summary: I'd love to find a nice small device that just acts as a Bluetooth relay for any generic audio jack. That would let me plug my own high-quality headphones into one end, and whatever sound source I wanted in the other end. This WEP870 comes closest to that ideal as anything I've seen.
  • Pros: I use my headset much more for listening than speaking. I've tried 5 models of Bluetooth headset, and this is my favorite because of the on/off switch and the stereo headphone arrangement.The vast majority of Bluetooth headsets turn on/off by holding down a tiny button for 5-8 seconds. That's not...
  • Cons: The rubber grommet fell off the headset after about 6 months of use, and it now sits painfully in my ear. Including a replacement grommet would be nice. The stereo headsets don't come with a selection of earbuds for different ear canal shapes and sizes.
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Overall 6
6.0

Decent pair

Anonymous, Newegg
13 March 2011
  • Summary: Overall, this set works well for me. They are wireless and pair well to my LG Xenon which doesn't connect to headphones. My only problem with them is the battery has to remain at at least 2 bars otherwise it might not charge or might not power on till it charges more. The sound was decent.
  • Pros: These were cheap ($18 on sale about a year ago). Wireless...
  • Cons: The sound quality of the stereo earbuds sucks. The Mic could be better. It is prone to problems (see other thoughts) Hard to pair with devices. Has background noise in calling and in listening to music.
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Overall 2
2.0

no such thing as customer service

Lisa N., Newegg
11 March 2011
  • Summary: They need to train people like Ms. Wang about customer loyalty and providing service (not lip service). Her treatment alone will scare away customers in this economic meltdown. Good luck surviving with reps like this female dog.
  • Pros: NOTHING
  • Cons: The product comes open and missing the interchangeable black earbuds. When you try to return, Stephanie Wang (customer service rep) will accuse of you lying and give you a hard time. There is no easy returns with this company with horribly ignorant and terrible people like Ms. Wang. Don't waste y...
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Overall 2
2.0

Defective

Tsz P., Newegg
17 February 2011
Overall 4
4.0

poor support

Shaun E., Newegg
28 December 2010
  • Summary: They have no way of telling what should be in the box until I provide an order # (It was a gift and I will get it to them later). When they get the order #, they can call Samsung to verify, but they apparently can not do this from the product #.
  • Pros: I bought this to be able to listen to sirius radio from an iphone. It works very well for this and for talking. Voice quality is fine from my end and others say they can hear me fine. I can not rate the quality of the headphones for music because I got it just to listen to the talk radio.
  • Cons: It did not come with a car charger. I contacted both Samsung and Newegg and the customer service was extremely poor from both. This was very surprising from Newegg, but I have never had to call before now. The person I (finally) got on the phone at Samsung told me it should have come with a car c...
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Overall 4
4.0

Good while it lasts.

Fidel F., Newegg
30 November 2010
  • Summary: After living a pampered life, it up and died without any warning whatever. Stuff should last more than a few months.
  • Pros: Great sound quality with HTC Touch Pro2 phone. Excellent range. Outstanding battery life.
  • Cons: Died in less than 8 months.
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Overall 2
2.0

DO NOT BUY!

Kenneth G., Newegg
30 November 2010
  • Summary: Would have been happy if Samsung simply sent out another ear hook as a courtesy since it was within the warranty period.
  • Pros: Cheap and it works.
  • Cons: The ear hook is absolute garbage. It broke in the first couple of months just placing around my ear. Samsung does not warranty the ear hooks but offered to sell me another one for $5 PLUS shipping! Newegg was out of them so I was left with a bluetooth that keeps falling out of my ear. Buy one fro...
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Overall 6
6.0

Good for the price but not for everyone

Anonymous, Newegg
15 November 2010
  • Summary: They should include multiple bud shapes as all ear holes are not the same. Either that or make the material softer so it can conform to smaller ear openings.
  • Pros: Good unit, good newegg price, it connects and it works! The stereo buds provide pretty nice sound so no need for Apple products! THe 870 provides excellent incremental volume control allowing the volume to be turned down to a very low comfortable setting (+1) and still hear the world around you.
  • Cons: But, the volume doesn't go high enough to overcome back ground noise when using the B/T all by itself. Plus the listeners complain about all the back ground noise this unit picks up and dislike having conversations (mainly in-car use). For me the ear bud is large and uncomfortable and it falls ou...
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Overall 8
8.0

Great for Stereo Music

Mark M., Newegg
15 November 2010
  • Summary: When I'm listening to music, I use the earbuds, if I make or receive a call, I unplug the earbuds and use just the mono headset. For the price it's still a good product and I would recommend it, although I would have to explain the mic problems.
  • Pros: Sound is great for listening to stereo music, earbuds are very comfortable and fit my ears perfectly (and I've had problems finding good fit for both ears). Very easy to pair unit to phone and to laptop, I use it for both listening to music and as a headset when gaming. When used as mono headset ...
  • Cons: When unit is paired to stereo earbuds, microphone quality suffers, I don't know if it's because the mic is further from the mouth or if the pairing plug blocks it off. I found that if I adust the cords to pull the unit closer to my mouth it helps.
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Overall 8
8.0

Musician: Wireless In-Ear Monitors

Magdalene K., Newegg
7 October 2010
  • Summary: I got them for $18 and free shipping so it was just a superb deal. I can't comment on the voice quality while paired with a phone as I've not tried it.
  • Pros: Unbelievably cheap for use as wireless in-ear monitors while performing on stage. You simply wouldn't believe what it costs to get wireless headphones for use in musical performance with prosumer/musician-targeted gear using other RF protocols. The in-ear monitors block out external sound and act...
  • Cons: As other reviewers have noted, "Nothing about passkey in the included doc." Using them as a musician one must be mindful of the 32' range of BT, but that certainly is not endemic to this product. No case despite the fact that it couldn't cost $0.2 to include one.
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