Excerpt: I have had to go through at least 5-6 of the S12 headsets in the past year, as the over-the-head piece (where the metal portion gets inserted into the plastic sleeve keeps breaking after almost minimal use. The quality of the plastic used is pretty pathetic! I have also had a couple of the headsets on my team where the connectivity wire seems to have snapped inside and is not easy to get to be fixed easily.
Excerpt: I bought mine in a store almost 10 years ago. At the time, the cost was $100. I use it 5 days per week, 10 hours per day. The sound is clear and the unit has lasted without any signs of it failing. I love it. If the one I have ever breaks, I will certainly buy another one.
Excerpt: I returned this product immediately. It says "hands free" however, it's not. You have to lift the phone from the cradle when you answer, therefore, you're tethered to your desk. I consider "hands free" being mobile to move freely around office, pressing the button on the ear piece to answer and disconnect calls.
Excerpt: This is a really great headset if you will be sitting at your desk and using it. It it NOT for people who want to walk around while on the phone. That is a big disadvantage. If you need to get up to get something while on the phone, you have to take the headset off. Other than that, it's a great headset.
Excerpt: I've been using the S12 heavily for around 2 years in the office with no issues. The sound quality is great, the headset is comfortable with a cushie flexible earmuff on one side and a flexible comfortable piece on the other side.
I'm not a fan of the Plantronics gaming headsets, but I highly recommend the S12, two thumbs up.
Excerpt: I work support calls and have had my headset for 3 yrs. Stil works well. Sometimes the cushion comes off if it falls off my desks but all components have held up. I am in the market for something like it for mobile use. Sticks in my hair if I pull it off quickly, so quick release would be a +.