Excerpt: Whole experience from ordering to installation was simple. Product was ad matched with the option of store or home delivery. Received an e- mail when item arrived at store. Installation was fast and easy. Clarity was VERY good at both ends. Having conference calls often, this item will be quite nice. I would recommend purchasing this item.
Excerpt: I have had to go through at least 5-6 of the S12 headsets in the past year, as the over-the-head piece (where the metal portion gets inserted into the plastic sleeve keeps breaking after almost minimal use. The quality of the plastic used is pretty pathetic! I have also had a couple of the headsets on my team where the connectivity wire seems to have snapped inside and is not easy to get to be fixed easily.
Excerpt: I bought mine in a store almost 10 years ago. At the time, the cost was $100. I use it 5 days per week, 10 hours per day. The sound is clear and the unit has lasted without any signs of it failing. I love it. If the one I have ever breaks, I will certainly buy another one.
Excerpt: I returned this product immediately. It says "hands free" however, it's not. You have to lift the phone from the cradle when you answer, therefore, you're tethered to your desk. I consider "hands free" being mobile to move freely around office, pressing the button on the ear piece to answer and disconnect calls.