Reviews and Problems with Plantronics Discovery 925
Showing 1-10 of 45
Great product, with a deal-breaker design flaw
Stephen S., Newegg
29 February 2012
Pros: High quality, great sound quality both on your end and the other end of the line. Easy to pair. Very comfortable without any wrap-around-ear type of element. I was concerned it would fall out easily, but I've used it jogging, etc., and it always stays in.
Cons: Battery dies easily. I've gone through 4 of these since first purchasing. Not sure if I'm unlucky or if it's a design flaw, but none has lasted me more than 6-9 months.
Summary: i was ready to tear up my new egg preferred credit card and never visit the website again but change my mind after talking to the customer service red (online chat). i am getting my money back and a prepaid returned slip. two thumbs up for the customer service.
Pros: i can't say. at least this one paired so that's good. this replacement came fast
Cons: i received this item as a replacement for the one that wouldn't paired. this one paired but the volume was faulty. nobody could hear me on the other end. volume did not work. factory pain peeling so i got a used replacement even though i paid for a new one. was not happy.
Summary: NO happy i had to pay to return an item. I got the replacement right away.
Pros: I can't say cause my device was faulty.
Cons: Device was faulty. I thought maybe I was making a mistake so i went online to check other peoples comments. then i had the girl friend work with it since she has the same one and still nothing. returned the item.
Summary: It has a 30-day return policy. The customer service for newegg is the worst i have seen. They are just playing games by selling defective items at a lowest price and additional shipping charge, so they can earn on shipping fee.
Pros: There are no pros to write
Cons: The mic in the Bluetooth doesnot work and when you request for RMA to replace they will automatically make it to refund and say the item is unavailable to send a replacement. by which you will loose your $2.99 for shipment. Amazingly the item is always on sale.
PLANTRONICS In-The-Ear Bluetooth Headset Black Bulk (Discovery 925) - OEM Review
Sankara A., Newegg
26 November 2010
Cons: Received the defective unit first time. I called the NewEgg customer service and asked for a replacement unit, received within 10 days and that too came as defective and also had lots of scratches and it was absolutely a used unit. I would never recommend this unit to anyone to buy from newegg.
Cons: Microphone doesn't work, just like the other reviews. I called Plantronics before going back on here. Tech support tells me 'oh the mic doesn't work, yea that's the 925, it's probably gonna be a bad unit, but i'll trouble shoot if you want.' Why is this on the market. Worst of all it is listed as...