Excerpt: Ordered this for my office manager and then told her it was too complicated and I had better test it. Setup took five minutes and I am ordering 3 more having to keep the original one for "further testing". call clarity is a lot better than my old corded plantronics headset.
Excerpt: We recently decided to try out this headset in our call center for our sales agents. So far they seem to be performing really well, and our agents like them much better than our old headsets! Set-up was supper easy.
Pros: These units work great when the lifter is working. Our users can freely walk around the customer service area and these will continue to pickup a signal from at least 20'. Each of our reps can move from one station to another and sync their headset to another base. Great customer service.
Cons: The lifter arm does not seem to be of commercial quality. We have oriented the phone three different ways, but on heavy call days, the lifter arm seems to overheat and randomly drop the receiver, thus hanging up on the customer, which is bad. We had Plantronics send us replacements, but the issue...
Excerpt: We use these with cisco 7962 phones and audio is very clear in and out. Holds a charge for a full day and the range is very impressive. Can't think of any negitives. Great customer service from B&H
Excerpt: After using an older model of headset for 8 years at another job (with only 1 battery change) I asked for a headset at my current job. It is better than the older model CS50 I think, mostly because the technology is newer, of course, and the earpiece no longer separates from the head band.
Excerpt: We have many plantronics headsets in our office and this one works great. It works at least 200' from the base and that is through walls and many rows of pallet racks. It was easy to install and I like the feature of being able to answer right from the headset using our Linksys SPA 942 phones.