Summary: It is a great product and once I got it working its everything I had hoped for. However, it does not come with a service guide and it took two calls to the Plantronics company technical people to get so it works like I wanted to. I am not overly literate with computers so I had to be walked through the process of getting the computer so would accept the headset as the default. Otherwise is well worth the money.
Excerpt: Purchased for Skype conference calls to isolate and cancel ambient noise. They seem to work well enough, sound quality similar to Logitech models. All plastic construction and the folding capability will need to be tested with time and use. The inline volume and mute controls are larger than needed but easy and useful. Completely plug-n-play on a MacBook Pro.
Summary: Fantastic! Extremely clear sounding. Just plug in, & it installs itself, ready to use immediately. I love that it has the mute and volume controls on the cord. I'm very happy I didn't spend more $ on a more expensive headset.
Summary: I work as a medical emergency answering service operator. I live in Katy, Texas but work remotely connecting thru the mainframe in Los Angeles. Moving to Texas might have been the end of that job for me had it not been for 2 things. Skype phone service and the Plantronics headset 478. The local long distance charges would have been off the charts and would have had to get a designated phone line installed.
Summary: I have had this headset for almost 2 weeks. It serves my purposes wonderfully. I am an online DJ for tutt radio and using the computer to dj without headset was a pain and quite annoying to say the least. I opted to try out this headset not only for that but, I plan on using them to Skype with my cousin who is in Australia soon. This headset has great sound, clarity and everyone who hears me on air says I sound great.
Summary: I just wanted head phones to listen to music. I tend to turn up the volume with each song. I live in an apartment and I'm up most of the night. I really didn't want to upset my neighbors blaring music at 3AM!! The sound quality is excellent! in the meantime a friend of mine called me by way of Skype! first time he's heard my voice in like 15 years. It was fun!! great quality!