Summary: I bought mine refurb and after 2-yrs I'm still in love with my SJ20. Although it sometimes fails and auto resets, of all of my gadgets it's by far my best companion at the point I depend on it.
Summary: I picked this unit up for my son 2 years ago, he enjoyed it a great deal, until the battery would no longer hold a charge. That happened about a year after he got it. I was just looking into getting a new battery for it so he could use it again and went to a battery store.
Summary: DON'T believe the hype. I am pretty techno-savy and this unit did not do what it claims to do. The hot-synch did not work properly, the battery had below average life, difficult to reset, poor help files. Oh, did I mention, Sony never sent me the rebate they promised.
Summary: This is an attractive, compact, useful, easy to use, durable PDA. I had been using a Palm III and really enjoyed the high resolution of the Clie's 320 x 320 screen. Using the backlight drains the battery fairly quickly, but it's necessary for ease of reading, unless you are in an ideal lighting...