Summary: This worked fine, but then it was drooped once, from only 2'... The latch broke off, the handle had prices break off, and a huge crack went through the body. Despite what the photos of the product may imply: everything but the cooking plates is made of brittle, thin, plastic.
Summary: I was disappointed in it, I expected a flat surface for the heating plates, don't like the surface and the top is so tight against the bread it squeezes all the cheese out. The sandwich ends up with gobs of cheese that has browned on the plates and the sandwich is as flat as a pancake.
Summary: after the first time using this device I promptly threw it in the garbage. I made a simple cheese sandwich and the cheese leaked into something that broke the machine. It was also nearly impossible to get the dried cheese off the inside handle. I also cracked the plastic shell during closing.