Reviews and Problems with Livescribe Echo 2GB-8GB Smartpen
Showing 1-10 of 14
Irish Lace, Amazon
10 July 2013
Summary: You are buying a VERY expensive **DISPOSABLE pen**! I have had mine for just over 3 years and the battery is beginning to fail. It won't hold a charge off the dock and when it is fully charged I get less than half the promised 5 hours of recording pen and audio. The battery CANNOT be replaced for love nor money. When you ask, they'll tell you that this is what can be expected with any battery.
Terrible at transferring data to computer, no transferring data from computer, term 'archive' isn't used right.
Bryan F. Ritter, Amazon
16 January 2013
Summary: Transfer issues: As a pen that records audio it's fine, but transferring of data from pen to computer doesn't always work, and it's slow. There's been times when part of the software asking me to disconnect the pen, and the other part telling me NOT to disconnect the pen. (Hint: wait until the part that says NOT to disconnect the pen to go away to disconnect the pen, or you might never be able to transfer some things) Sometimes things(audio or ink) won't transfer to...
Summary: I really wanted to love this product. I saw a demo of the paper replay function and thought this was the perfect tool for a college student. After the first week of the new semester I am becoming familiar with the ins and outs of the product and am less than thrilled. So far there are two major reasons I find the product frustrating. The first and most important is that after two days of use the product simply ceased to work properly.
Summary: I purchased this pen for my college classes. I have to take lots of notes and listen to hours of lectures. Most know the drill, so after looking at countless tablets and other ways to record the lectures, I decided on this pen. And I like it fine. It does a nice job of recording and keeping track of my note taking. But the software is years out of date.
Summary: The pen itself works fine, the audio is what you would expect, you can hear the speaker but there is background noise that you can't really get rid of without running audio filters. The actual digitization of your handwriting works quite well and syncs nicely. The problem is and this seems to be a wide spread problem if you look at their support page is that pens will not transfer the audio to your computer so you can't archive notebooks and their associated audio.
Summary: I bought this with the intention of recording business meetings along with my notes. While it does a good job of recording and playing back audio, the pen's main feature of recording penstrokes has been hit or miss. The recorded image quality has been inconsistent. My notes wind up having missing lines or are just plain illegible on screen.
keep the box it came in ( you might end up returning it)
19 April 2011
Summary: If you decide to buy this pen then keep the box it came in, you might end up returning it!! You have to download some software in order to use it on a PC, its not plug and play The battery level indicator only comes on when you are charging the pen, not when in use ( any other cheap recorder from radioshack have battery level indicator) In order to record you need the notebook that comes with the pen, so it is not a very discrete recording device.
Summary: All in all, it's OK when it works. But the website, on which customer support hinges, is terrible and so maddening to use that it colors my perception of the product. It started when I bought the thing and had some questions. The website is pretty and full of information, but it is a landfill that nobody from Livescribe has ever used pretending to be a customer, I'm sure of that. Try to answer the simplest question.
Summary: Just started using the echo pen. First it is ergonomically a problem. Too fat, hard to hold and the cap is really difficult to use. I suggest the following improvements; Make the pen fit the hand, not all the hardware that is in it. The cap should be larger and should stay with the pen as a cap on the back (like pens have done for years). The recording + writing is good, but all the applications are difficult to use and get to.
Summary: I was able to use some of the functionality of my smartpen, the echo 8gb. It worked great, good sound, easy playback. I could not get it to connect to my computer. Customer service had me re-install the desktop software and drivers over and over..rebooting the pen, my machine, etc. That was seemingly their only recourse. The customer service agent sheepishly apologized, having exhausted his not very comprehensive playbook.