Summary: I just received this device. Usaully I read reviews before I get a device and if I had I wouldn't have purchased this one. Did have some trouble activating, but customer support got back to me in about 30 minutes and everything worked fine after that. So far it is working fine, I hope the recent upgrades that were announced have made the difference.
Summary: I have spent over 3 hours on the phone with Zoombak technical support, to no avail. Do not be surprised if you end up returning your item to Amazon and cancelling your subscription. I was unable to activate my unit myself (The Activation page said "Server Problems, please try again later" for two days) and had to wait on hold for 30 minutes until their call system HUNG UP on me.
Summary: This Zoombak Sucks... Need I say more..? I just purchased it this year... 2011. Never works, takes forever (just to find out that it's not working), and it's super unreliable. Sucks Sucks Sucks...
Summary: Your company is a disgrace as far as consumer relations. I spent hours trying to speak to someone from customer support without success. This was after lengthly waits in the phone que , an email to customer support and a fax. I still did not hear from anyone from Zoombak. Don't advertise prompt 24/7 customer service. Try a bit of honesty.This message is directed to Zoombak and not Amazon.com.
Summary: I have used Zoombak off and on for a couple of years but the company has changed hands as of April, 2011. I friend need to track her husband, I told her to go buy one and I would set it up. Well the unit was bad. She went and exchanged the unit. It took 45 minutes to get customer service on the phone, and then they lied to her on how long it would take to get the unit activated. She turned this problem over to me since I have had dealings with them.
Summary: First of all, it doesn't work. I tested it out on my own car to start off with and when I was driving around town it would show me home and when I was in bed sleeping at night it would show me as leaving my house. Second, it came with adhesive that I used and it fell of the car and I don't even have it anymore. I called them to tell them this and they said they didn't send adhesive when clearly they did.
Summary: Product is nice, sleek and garbage. I tried everything and will not do initial set up. I am sending this back cause it is not even accurate. Will locate within a 4 mile radius. WTF! I got another one cheaper and that is actual REAL TIME. DO NOT GET THIS!!!!!!!!!!!!
Summary: I read the reviews and thought "I hope I will be one of those who had a positive response to the product." I am sorry to say, it happen for me. I live in a suburb of a metropolitan are with excellent cell phone coverage. I received the unit about 10 days ago, hooked it up with the external car kit, left the unit on the dashboard and activated it. It found my location but it listed my house as 442 **** Road not 4 **** Road.
Summary: Before you buy any product, you should always read reviews. If you read the reviews for this product and still decide to purchase it then you deserve what you get. I've read them for the last half hour and couldn't imagine anyone willing to waste their money.
Summary: I have had a nightmare trying to get Zoombak to correct their billing error. After paying for a yearly service, they started billing me monthly in addition to the annual fee. I would never purchase ANYTHING Zoombak. Double billing is illegal and they refuse to correct the situation. Buyer BEWARE. This is a Crooked company. NEVER give them ANY Account numbers to your charge cards, they use them freely without your consent in an illegal manner.