Summary: We purchased our via1530 at Costco a couple years ago and for about 2 months things went fine. then suddenly we could not get a signal no matter where we were. This prompted a 2 hour call with a techie from TomTom walking us through some updates because he said their satellites were experiencing...
Extremely disappointed in TomTom customer service & the map update.
18 November 2012
Summary: I purchased a TomTom Via 1530 / 1535 with the lifetime map upgrade about three years ago. I was happy with the unit until I recently tried to use the map upgrade. After downloading all of the upgrades, my devise now has a message “Something Has Gone Wrong” and “No Maps Found”.
Lifetime maps - if you can get it to update. Just stay away.
18 November 2012
Summary: I have spent at least 20 hours trying to get this GPS to update correctly. I have called their customer service - which is in Mexico - and spent hours troubleshooting with them, been sent a replacement product, and all to no avail.
Summary: I did the exact same thing as user "Todd" just did yesterday (3/10/14) with our TomTom Via 1530 ....I updated it using the MyDrive Connect like I always do and the unit is now useless.....it only displays the "no maps found" screen and does nothing else!
Summary: There are certain operational issues but most if not all have already been addressed here. The most frustrating, time consuming and un-intuitive aspect of owning this thing is updating the software (including maps). I have spent hours updating and then having to start over. Certainly not worth it.
Summary: Have used this product about 2 years now. Although this product works, it has many design/manufacturing problems: 1. The touch screen does not work accurately. This is especially true when using it on a hot day. You have to press multiple times to get it to register.
Summary: The free "updates" take hours (yes, overnight!) to "download" and then get error message on screen "NO MAPS FOUND" --- I did this about a year ago, repeatedly, and called useless Tech Support. After repeated tries on the device (tech support basicly said to put it in garbage) it booted and ran.
Summary: I bought this unit at Costco. It's not that the unit doesn't work that get's me; TomTom clearly is disinterested in its customers. TomTom's customer service and website does not work; if you think you're crazy, you are not! Over an hour to speak with a supervisor before you hang up?