Extremely disappointed in TomTom customer service & the map update.
6 May 2014
Summary: I purchased a TomTom Via 1530 / 1535 with the lifetime map upgrade about three years ago. I was happy with the unit until I recently tried to use the map upgrade. After downloading all of the upgrades, my devise now has a message “Something Has Gone Wrong” and “No Maps Found”. I have been trying all the online instructions for 5 days now & contacted 3 TomTom support representatives by phone three times now.
Summary: There are certain operational issues but most if not all have already been addressed here. The most frustrating, time consuming and un-intuitive aspect of owning this thing is updating the software (including maps). I have spent hours updating and then having to start over. Certainly not worth it. On occasion the device will say to turn in the wrong direction which can lead one to circumnavigate an entire city to get to a destination that was nearby.
Summary: I did the exact same thing as user "Todd" just did yesterday (3/10/14) with our TomTom Via 1530 ....I updated it using the MyDrive Connect like I always do and the unit is now useless.....it only displays the "no maps found" screen and does nothing else! I've searched the Internet like crazy, including the TomTom web site (worthless, IMO), and tried different "solutions" that have done nothing to fix this.
Summary: We purchased our via1530 at Costco a couple years ago and for about 2 months things went fine. then suddenly we could not get a signal no matter where we were. This prompted a 2 hour call with a techie from TomTom walking us through some updates because he said their satellites were experiencing difficulties. He was able to get us back up BUT the problem we've had ever since is that only about 2% of the time we can enter a new destination address.
Summary: Have used this product about 2 years now. Although this product works, it has many design/manufacturing problems: 1. The touch screen does not work accurately. This is especially true when using it on a hot day. You have to press multiple times to get it to register. Then it may or may not have registered the touch press accurately. Sometimes you have to press really hard. Very, very frustrating. 2. The device processor is very slow.
Summary: The free "updates" take hours (yes, overnight!) to "download" and then get error message on screen "NO MAPS FOUND" --- I did this about a year ago, repeatedly, and called useless Tech Support. After repeated tries on the device (tech support basicly said to put it in garbage) it booted and ran. Now in Jun 2013 planning travel and went to update. What was I thinking?
Lifetime maps - if you can get it to update. Just stay away.
sevenoaks "Linda", Amazon
8 January 2013
Summary: I have spent at least 20 hours trying to get this GPS to update correctly. I have called their customer service - which is in Mexico - and spent hours troubleshooting with them, been sent a replacement product, and all to no avail. The software has been installed and re-installed, computer booted and re-booted. I have tried this with three different PCs and 3 different operating systems.
Summary: I bought this unit at Costco. It's not that the unit doesn't work that get's me; TomTom clearly is disinterested in its customers. TomTom's customer service and website does not work; if you think you're crazy, you are not! Over an hour to speak with a supervisor before you hang up? Loss of gps signal, absurd download time, incompatible updates?i I believed TomTom to be a grass-roots company, ha.