Summary: My unit has never worked correctly from the day I bought it.Kept loosing satellite signal and always at a critical moment. It has been back to Tomtom in the Nederlands three times, and every time it comes back, allegardly repaired, when fired up the same fault appears.What are the Tomtom technicians playing at. One would have thought it easier and cheaper to replace the unit. Going to try a Garmin next.
Worse in every respect than the TomTom I bought 9 years ago
Mr. R. W. M. Jones, Amazon
23 June 2014
Summary: I've now been using the new TomTom Via for about 6 months. Previously I owned a TomTom Go, bought in 2005. Sadly I gave the old Go away to a friend. I say sadly because the new one is worse in almost every single respect than the old one. Some of the problems/faults with the new one: * Incredibly slow to boot up. Literally takes minutes, whereas the old one came up in a few seconds. * Annoying navigation directions.
Summary: The software is a nightmare when downloading upgrades. On each of the last two occasions I updated I have gone from computer to computer trying to get it to work. Contacted TomTom support and they are unable to help. Eventually I got it going but it took hours. I am sure there is a real problem with the software. The device is fine, just don't download an upgrade if you are relying on it.
Summary: I bought this sat nav in May 2013 to replace my old Tom Tom One. I liked the new larger, clearer screen and easier user experience but within 2 weeks it failed to turn on reliably and totally failed after one month. I made the mistake of contacting TomTom rather than returning the unit to Amazon. My experience with TomTom support was frustrating and after trying a nunber of corrective suggestions I returned the unit to TomTom.
Summary: i have had 2 previous tomtom satnavs,the first was the old box looking types that did everything it was supposed to, the 2nd was a XL type which also delivered well finely gave up as the screen did not respond to everything. so i had to replace and went for the via 135 after the great reviews.
Summary: Before buying this, I borrowed a new one from a friend to try out. As we live in Spain, I liked the idea of lifetime updates , directions in English etc, but and this is a big BUT, the pronounciation of Spanish street names is very stilted and given in syllables, making them very hard to understand if at all, this is the same with town and city names. Now looking for another sat nav which I hope doesn't have the same problem.
A poor product, difficult website to navigate and very limited customer service
lizas b, Amazon
19 August 2013
Summary: I have been incredibly disappointed by this Sat Nav... my old TomTom was heaps better. Updates come frequently, requiring connection to a computer, and have used most of the memory in just a few months. Despite this the sat nav frequently does not know where it is sending me miles out of my way. I have had the problem from new (bought this year via Amazon) but instead of a direct replacement TomTom after a long battle have offered to repair it.... really not good enough.
Summary: The so-called instructions did not make it clear that one has to first connect the sat nav to the car so that it can then track the satellite. I linked it to the computer first and nothing worked properly. It would have been helpful if the numbered instructions started at number one and then ran in sequence rather than stariting at number one again when it switched to the computer. I subsequently bought another make and the sequence there was obvious.