Summary: Used about 15 times in total, always kept it in a protective case. One day touch screen just stopped working, tried hard re-install etc but to no avail. Contacted tom tom and they eventually offered me a £10 discount on the 110 euro repair cost. Given I hardly used the device this is insulting.
Useless sat av and customer service who have no idea
Robin Hillier, Amazon
14 March 2015
Summary: Bought this to replace my ageing tomtom one-boy what a mistake. Having updated it, maps worked fine, then I purchased speed camera updates. Now the cameras won't update, contact customer service I thought.
SAFETY SPEED CAMERAS OUT OF DATE KNOW SOLUTION OFFERED BY TOMTOM
27 January 2015
Summary: Purchased this and paid for Camper and Caravan maps and thought I had done well with what I had paid out in total.....Tom Tom have had months to help sort out the problems....Let me change that to years after reading the forums...
Summary: Sorry but this was absolutely woeful. Used it for a trip from Heywood in Gtr Manchester to Chester. Hardly rural outposts. Within 5-minutes it told us to turn left when the only available turn was right and it was clear the system thought we were on a parallel road.
Summary: Hi, I bought this 10months ago. Now the unit take 40miles to find gps. I have done all the updates and tried to contact tomtom but they aren't intrested. wouldn't buy again, shame as I thought tomtom was the best, back to my dusty old Gamin.
Summary: The first unit I ordered didn't work as soon as I took it out of the box. The second unit played up after only two months' use (Amazon will only accept returns up to 28 days) so I was stuck with a completely useless unit.
Summary: This item arrived on time well packaged from the vendor, but it didn't work and had to be returned. I set up an account with TomTom, plugged in the sat nav to my computer but it would not switch on. I took it to the car and plugged it in but it would not come on, it was dead!
Product is great but the customer service and technology is poor
4 January 2014
Summary: The Product itself is great if everything works ok, but the issues are the infrastructure the support of the product if you need help or things go wrong. If you have a problem with the product the customer service is pretty poor and the whole infrastructure of software updates is full of issues i.e.