Summary: I received this as a Christmas gift. When I attempted to mount it on my bike I found that the dock that connects the ram mount to the GPS was unusable. The problem being the plastic around the female threaded sections disintegrated when I attempted to screw it together. I contacted the company, incident# 131227-000523, and they said a replacement would be sent.
Summary: Unit malfunctioned within minutes of first use. Almost like the screen was misaligned or something like that. Pressing a button on the screen gave results like a different button was pressed. For no reason, the unit would start acting on its own like someone was pressing buttons. The frustrating thing is that it would work fine for a few minutes when I first switched it on, then it would go haywire. Went through all the support articles and didn't find a solution.
Summary: Terrible Service from Amazon At first this product was not available. I signed up for an email notification when the product would be available. I still continued to check on its availability and was surprised to see that it was in fact available. Never did get an email from Amazon. I ordered the product on 26 June. I was quite surprised to find that it did not ship until 28 June. This delay was very inconsistent with previous experience with Amazon.
Summary: I needed a replacement for my 5 year old Garmin Zumo 450 which I felt was horribly out of date but did not want to spend $700 on the latest Garmin and was very excited when i saw that Tom Tom was releasing a new Rider at a comparatively reasonable price of $299. Of course $299 became $379 but it was still a big savings over the Garmin so I eagerly ordered this unit. I'm very big on creating routes using the best MC roads and searching for destinations on the fly.
Summary: I am leaving Tom Tom's world forever! I had a Tom Tom Rider #1 1) no customer support... ever... 2) the Mac OS software never worked correctly - the sim mode never was operable, the PC version was only slightly better. 3) I bought an upgraded map membership - supposed lower price on upgrades. I was able to get one upgrade, then the remainder upgrades didn't work.
Pros: Cute name. Works on a motorcycle. Great paper weight
Cons: 1) no customer support... 2) the Mac OS software never worked correctly - the sim mode never was operable, the PC version was only slightly better. 3) I bought an upgraded map membership - supposed lower price on upgrades. I was able to get one upgrade,
Summary: I have invested about $250.00 for the tom tom rider 1 (Refurbished by the seller) and the tom tom bluetooth head set.I have found The GPS unit's operation to be extremely erratic and unreliable, too many malfunctions and idiosyncrasies to list here. Not much cooperation from the seller to rectify the situation. The GPS unit now resides in the local landfill where it can do no wrong! Got a "Magellan", works good!
Summary: this tom tom did not work out of the box, big problem for me, because I was using this for a cross the country trip on a motorcycle. I had to buy a car type which is very hard to use outdoors. Amazon would not refund me the shipping costs.
Summary: This is the worst motorcycle product in the known universe. I got a TomTom Rider; the bluetooth headset doesn't last long enough for a long trip and can't be plugged in a charger and operate at the same time. What a great idea! Oh, if you plan on keeping the product for more than three days, forget customer service. Spares are already unavailable for TOmTOm Rider, because "we don't sell it anymore." The GPS itself is useless. Bright sunshine, forget it.