Summary: This is my third TomTom, after a GO 920 and an XL-ONE 3rd ed. TomTom customer service has been responsive, and their website has been improving. All units lock up sometimes, and lost signals in cities with high rise buildings on the sides.
Pros: it functions, especially text-to-speech works without severe penalty to response time.
Cons: 1) short battery life, a common syndrome of many TomTom products, no big deal; 2) no latest map guarantee, a $30 value, essentially made it more expensive then buying a new one. TomTom used to honor refurbished units latest map, not anymore.
Summary: Though the TomTom One XL-S is easy to use, the POI database is just awful. According to the data, my city has no Barnes & Noble, Sears, Payless shoe source, Toys R Us, Lowes, Zoo, Aquarium, Cultural Center, Mall or grocery stores.
Summary: This product worked fine initially but the battery appears to be defective. That should be no problem. Contact customer support, exchange, or repair the product. However, TomTom has decided to hide its customer support.
Summary: I am a Garmin and iPhone owner and have had the XL-S for a month. Here are my observations: The bottom line: for my needs, dramatically inaccurate arrival times is a deal killer; the user interface screams completely uninspired effort; overall the TomTom XL-S is still pretty darn useful, but sadly...
Summary: I am using a mac running OSX. After downloading the software update for this TomTom, it lost all sound except the drum beat on startup. Spent several hours on the phone with tech support to get the problem fixed.
Summary: I got this as a Christmas Gift. I returned this item. I am a Mac user and found the Mac software was poorly designed and trailing far behind the windows software in features. The Mac software crashed 3 times.
Summary: I purchased two XL-S units. One for me and one for my son for Christmas. While the screen is a nice size, the maps are outdated even though I have updated them several times on TomTom's website. Our local tollway is 400 feet misaligned.
Summary: 1st gps unit. 1st use 2 days ago. set destination for familiar route 60 miles away. wouldn't allow me to enter county hwy # despite various attempts. had to change destination to nearby airport. 1st couple miles were great. graphics, gps positioning, verbal commands, all super.