Summary: We purchased TomTom XLS 08/02/08 for a trip to Canada. Many time the GPS did not know where we were. Just yesterday I was going to see a family member in Indianapolis. She lived at the same address for about 3 years but street not in GPS. I called tech support and was told street on their new release but because I owned GPS more than 30 days I would have to pay for a new map $119.00. I feel like I was ripped off.
A very annoying piece of equipment with many many problems
Dragon Speak "goldragn", Amazon
17 July 2008
Summary: I bought the TomTom One XL-S for the larger screen and text to speech capabilities. I first tested a Garmin 260 text to speech model, but the screen was too small to see at windshield level. I was very surprised at the ease of use of the Garmin and the problems with the TomTom. Both acquire satellites and plan routes with good speed.
Summary: The unit worked well for the 2 weeks I had it. Then, the TomTom "Home" software downloaded and installed a software "update" for my One XL-S, however, the updated software was for a different model. The unit malfunctioned from then on. TomTom Customer Service (when you could get someone on the phone) was of no help. The Customer Service agents had not been trained on the One XL-S.
Summary: On a trip to one of the built-in Points of Interest (The NY Hall of Science), my Tomtom XL-S told me to go in the wrong direction through a one way loop in the front of the museum. Then it told me to connect to the highway by going through the paid parking lot at the museum. My wife was onboard with the TomTom until that happened. Now she's back to paper street maps. So I tried to fix the maps by downloading the latest ones.
Summary: I went through two Tom Tom XL S units. At first, I thought that the model name on the unit and the box were mismatched - I bought an XL S, and the unit (serial # and software) said XL. So I returned the first unit because it would not pronounce street names. The second unit - same problem.