Summary: TomTom = Experience from HELL!!! Under any circumstances, DO NOT get talked into purchasing a Map Update Service. I had my TomTom device for two years and right before my big trip I decided to update my maps. I purchased the upgrade for $77 and could not upload it onto my device. I kept getting error and timed out messages. I spoke with five different technicians and two supervisors from TomTom who wasted my time. They were unable to resolve the problem.
Summary: If you like being navigated to your *approximate* destination, the TomTom 140S is for you. It's equally for you if you enjoy stabbing at a touch screen over and over again with the thing constantly misinterpreting your intent. The second complaint is obvious. Let me explain the first: this TomTom does a great job of getting you to the superhighways that lead to your destination -- it's the last half mile where it fails dismally.
Summary: Very nice little unit. I purchased this to replace a tomtom ONE 3rd ed. that was declared defective by tomtom support after I paid $49.95 for a year of updates. It died on the first update...tomtom does NOT GIVE REFUNDS. I have made over a dozen calls at about two hours a pop to finally get the verdict it was defective. They have agreed to replace the unit only after I return the defective unit UPS (cost was $9). I am waiting....
Summary: At first I was very happy with my TomTom. It was fairly easy to set up; the manual directions are just pictures which I think is supposed to be helpful, but ends up being a little confusing. Regardless once I had it in my car it worked fine and gave easy and quick directions. Then I had an issue. I hooked it up to my computer and tried to update my TomTom, something went wrong and all my maps were erased.
Summary: The first time I used my TomTom 140-S, the sound no longer worked. The GPS is still under warrenty, however, I have had to jump through hoops to get it replaced. I was on hold waiting for a customer service rep to get on the line for 45 minutes. Trying to get the thing returned almost becomes a fulltime job. I will say when you finally get through to a customer rep, they are very nice and very willing to help you, but TomTom makes their job very difficult.
Summary: I purchased this GPS unit for my mother and it didn't work. The unit did not hold a signal, was not as intuitive as other units (Garmin) that I've used and was basically a waste. I mean really, what good is a GPS that loses signal in the rain or fairly mild weather conditions. We are in the process of returning it.
Summary: Tom was slow to find a satlite (45 min sometimes). It requested we make a turn in the middle of the George Washington Bridge and down a dirt road (from a paved road) in WV. My objective at the time was I79 which was found by continuing on the paved road. Two calls to customer service were required to get instructions e-mailed to return Tom. The first time I got a promise with no action. In situations where I did not know my way, the product would have been unreliable.
Pros: If I could get one to work longer than an hour, I would tell you a pro.
Cons: This is my second one in 3 hours. After 2 hours with tech on the first one, and thought it was a bum GPS... took it back for a second one. Worked on the way home. Now after putting in all of their online updates it's as useless as the first one!