Summary: I bought this to replace a Tomtom 720 traffic, which was an excellent device and worked perfectly. At first this Tomtom seemed great. It had google localsearch, the traffic updates seemed accurate and happened in real time, the map looked good. The honeymoon didn't last long though. Here are the main faults in no particular order 1) The keyboard is extremely slow and unresponsive.
Save yourselves time and aggravation - don't buy TomTom!
Yoav Zand, Amazon
29 September 2013
Summary: I rarely write reviews but I feel a duty to inform the world how much I hate this product. The main issues are poor reliability, poor customer service and extortionate update costs. The signal is often lost, the Live traffic updates work only about half the time and as a result I had to switch to my mobile satnav more times than I can remember. Sometimes it completely flips and thinks you're driving off road, even in places like central London.
Summary: Firstly the service and delivery time was great, well within estimated date. Maybe I was unlucky but the charger stopped working within a month, red light says it is delivering charge but not the case. Will be spending a tenner on the genuine article.
Only because less than one star is not an option....
25 October 2012
Summary: I have now owned this product for 10 months and can safely say that it has represented one of the worst consumer experiences of my life. I am not generally motivated to write negative reviews, nor do I derive any pleasure from it, but I can only think that TomTom deserve a mighty kick up the backside for the contempt with which they treat their customers.
Summary: Very disappointed with this product! It has less useful features than the Live XL it replaces. Particulary no itinerary planning. It has a work round but you cant store an itinerary and there are only 4 waypoints. This is a typical modern techonological "upgrade" taking 2 steps forward and 1.9 back!!
Summary: I am(or was!)a committed and converted Tom Tom user. I loved their products, emanating from the basic Tom Tom with UK mapping that I have used for 6 years, using the Tom Tom HOME software on my computer at home. In preparation for a 2 month European trip, I purchased the 825 EU with the (I now know) cretinous 'MY TOM TOM')home update software.
Summary: I should have returned this Tom Tom 825; mostly it struggles to secure a gps signal; if it does find one it can't hang onto it and often gets confused on where you are. If you read the Tom Tom forums (wish I'd done) you will see how many hundreds of unhappy customers they have at present due to inadequate gps accuracy. They claim their software updates will fix the issue but it appears not.
Summary: Went through the set up easy, first journey entered my destination every thing was great. Directions, clarity of screen, voice, instructions etc. Good buy I thought. Second journey switched on and enterered destination. TomTom said searching for a valid GPS signal. Oh, I thought, its the area it will pick it up in a minute. So I started driving; 10 minutes later still no GPS signal and I am lost.
Summary: In a previous life I spent 10 years as an IT support engineer, so you'd think getting the TomTom 825 to connect to my laptop would be pretty straight forward for me wouldn't you? well think again. After spending about 4 hours trying to get this connected (and intermittent connections) to my Macbook Pro I finally managed to get it working by switching the default port to 5000 from 4000 (the problem was with the connection from the MyTomTom desktop software to the TomTom...
Summary: I have now had two Tom Tom 825 Go Live sat navs from Amazon. I am fairly IT literate but I can't get them to link to the PC. They also will not pick up satellites - a fairly fundamental problem with such an item. My in car sat nav performs faultlessly alongside this non functioning unit & similarly our (very ) old Tom Tom one picks up satellites where the 825 fails.